KRISTY CATTRELL
Clovis,NM
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sally Beauty Supply
Clovis, NM
09.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
Lead Budtender
Flight 420
Clovis, NM
12.2023 - 01.2024
- Performed duties related to opening and closing the store including counting cash drawer contents.
- Tracked daily sales figures against budget objectives, taking corrective action as needed.
- Managed point-of-sale systems to ensure accuracy of transactions and timely delivery of orders.
- Demonstrated ability to lead and motivate teams of budtenders, resulting in increased customer satisfaction.
- Assisted customers in selecting appropriate cannabis products based on their individual needs.
- Maintained a clean store environment that meets health code standards.
- Ensured compliance with all relevant laws, regulations, policies, and procedures.
- Educated customers and patients on products, methods of consumption and safety.
- Collaborated with management and coworkers to improve personal and store performance.
Budtender
Vana Society
Clovis, NM
05.2023 - 12.2023
- Educated customers and patients on products, methods of consumption and safety.
- Developed strong customer service skills by efficiently assisting customers with product selection and providing knowledgeable advice about cannabis products.
- Verified proper paperwork, documentation and ID to comply with regulations.
- Displayed excellent problem solving skills when dealing with customer complaints or inquiries in a professional manner.
- Collaborated with management and coworkers to improve personal and store performance.
- Conducted regular inventories to monitor stock levels and alert supervisors of any discrepancies between physical counts and computer records.
- Leverage POS system to enter profiles, verify data and process payments.
- Performed restocking duties such as receiving shipments.
- Demonstrated ability to accurately handle cash, credit card and check transactions while maintaining proper security procedures.
- Utilized knowledge of state laws regarding the sale of cannabis products to ensure compliance with regulations.
- Provided training on cannabis products to new employees in order to ensure accuracy in sales transactions.
Cashier
Hucks
Charleston, IL
05.2012 - 03.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted with training and mentoring new team members.
Assistant Manager
Positively 4th Street Records
Charleston, IL
10.2018 - 03.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
Education
High School -
Clovis High School
Clovis, NM05.1999
Skills
- POS system operation
- Extensive product knowledge
- Adaptability and flexibility
- Strong work ethic
- Multitasking abilities
- Attention to detail
- Customer service
- Inventory management
- Cash handling
- Problem solving
- Regulatory compliance
- Communication skills
- Negotiation and conflict resolution
- Multitasking capacity
Languages
American Sign Language
Limited
References
References available upon request
Timeline
Assistant Manager
Sally Beauty Supply
09.2024 - Current
Lead Budtender
Flight 420
12.2023 - 01.2024
Budtender
Vana Society
05.2023 - 12.2023
Assistant Manager
Positively 4th Street Records
10.2018 - 03.2020
Cashier
Hucks
05.2012 - 03.2021
High School -
Clovis High School