Kristy Cortez
Slidell,LA
Summary
Dynamic professional with a proven track record at PGS USA LLC, excelling in customer service and logistics. Leveraged problem-solving abilities and computer proficiency to enhance operational efficiency and client satisfaction. Demonstrated expertise in shipping documentation and a commitment to resolving customer inquiries, fostering increased loyalty and team productivity.
Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PGS USA LLC
06.2016 - Current
- Assisted client with getting their inventory from the port to our warehouses and from our warehouse to their receiver.
- Provided excellent customer care by responding to requests, assisting with their needs in a timely manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cross-trained and backed up other customer service reps.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
International Freight Forwarder
Livingston International
04.2014 - 06.2016
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
Education
No Degree - General Studies
Nicholls State University
Thibodaux, LAHigh School Diploma -
De La Salle High School
New Orleans, LA05-2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Staff Training
- Filing
- Professional telephone demeanor
- Scheduling
- Product Knowledge
- Documentation
- Microsoft Office Suite
- Coordination
- Shipping and Logistics
Timeline
Customer Service Representative
PGS USA LLC
06.2016 - Current
International Freight Forwarder
Livingston International
04.2014 - 06.2016
No Degree - General Studies
Nicholls State University
High School Diploma -
De La Salle High School