Kristy Del Toro
Jared
Houston,USA
8
years of professional experience
Operations professional with 8+ years of progressive experience supporting quality assurance, business operations, vendor management, and customer success. Skilled in auditing 200+ operational records monthly, coordinating with 15+ vendors, processing high-volume repair invoices using Oracle, and managing customer cases through Salesforce CRM. Recognized for improving operational efficiency, maintaining data integrity, and delivering exceptional service in fast-paced environments.
Work History
Jewelry Repair Liaison
8 Months- Conduct quality assurance inspections on 75–100 jewelry repairs weekly, ensuring compliance with company standards and customer expectations.
- Audit 200+ repair records each month to maintain documentation accuracy and operational compliance.
- Process 75+ repair invoices weekly using Oracle while maintaining accurate financial and operational records.
- Utilize Salesforce CRM and ERP systems to manage customer cases, repair updates, and service documentation.
- Coordinate with 15+ external vendors and internal repair teams to resolve discrepancies and improve turnaround times.
- Track repair status, inventory movement, and vendor communications while maintaining 99% documentation accuracy.
- Identify workflow improvements that streamline repair operations and reduce documentation errors.
- Collaborate with cross-functional teams to ensure timely repair completion and deliver exceptional customer service.
Guest Experience Representative
2 Years 8 Months- Managed 30–50 customer accounts weekly while maintaining accurate records in Salesforce CRM.
- Coordinated custom orders, repairs, and special requests across multiple departments to ensure timely fulfillment.
- Maintained accurate customer documentation and order records with a strong attention to detail.
- Assisted with inventory management and operational workflow improvements.
- Trained and mentored new team members on CRM workflows, operational procedures, and customer service standards.
- Consistently exceeded customer service expectations by resolving issues efficiently and professionally.
Sales & Marketing Representative
3 Months- Engaged with 40+ prospective customers daily to promote products and services.
- Analyzed customer feedback and market trends to improve outreach strategies.
- Maintained organized sales records and client documentation.
- Collaborated with team members to execute successful marketing campaigns.
Sales Associate
2 Years 10 Months- Assisted 100+ customers per shift while delivering exceptional customer service.
- Maintained inventory accuracy and organized merchandise to support efficient daily operations.
- Processed customer transactions accurately while handling cash and credit payments.
- Collaborated with team members to execute promotions and maintain store presentation.
Education
Bachelor of Business Administration
In Progress
Skills
Salesforce CRM
Oracle
ERP Systems
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Data Entry
Reporting
Inventory Management
Documentation Management
Timeline
Jewelry Repair Liaison
Jared
12.2025 - CurrentRead More
Guest Experience Representative
Robbins Brothers
12.2022 - 08.2025Read More
Sales & Marketing Representative
I5 Marketing Inc.
08.2022 - 11.2022Read More
Sales Associate
Old Navy
10.2018 - 08.2021Read More
Bachelor of Business Administration
Read More