Kristy DeMuth
Fort Campbell,KY
Overview
6
6
years of professional experience
Work History
Softline’s Supervisor
Army & Air Force Exchange Services
03.2024 - Current
- Team Leadership and Mentorship: Oversee the schedules of 8 associates, providing mentorship and guidance to foster a productive and positive work environment.
- Inventory and Stock Management: Efficiently managed inventory levels, ensuring accurate stocking and organization of merchandise within the warehouse.
- Receiving and Quality Control: Handled the receiving of new merchandise, ensuring items met quality standards and were accurately recorded in inventory.
- Training and Onboarding: Trained new associates in company policies and guidelines, ensuring a consistent understanding of operational procedures.
- Merchandising and Display: Maintained well-stocked and visually appealing merchandise displays to enhance the customer shopping experience.
- Vendor Collaboration: Collaborated with vendors on new merchandise releases, coordinating product launches and ensuring timely availability.
- Customer Service and Conflict Resolution: Utilized creative thinking and a calm demeanor to effectively de-escalate situations with dissatisfied customers, ensuring positive resolutions.
- Supervisor: Tonia Procope or Daniel Croft (270) 439-1841
- Okay to contact this Supervisor: Yes
- Hours per week: 40
Shift Manager
Schofield Barracks Paradise Express
07.2022 - 04.2023
- Scheduling and Staff Management: Proficiently managed employee work schedules, leave requests, and optimized staffing levels to ensure adequate coverage and operational efficiency.
- Inventory Management: Oversee inventory processes for various departments, maintaining accuracy and minimizing discrepancies. Generate store orders based on demand and inventory levels.
- Vendor Relations: Collaborated with vendors to ensure timely product delivery, resolve issues, and maintain positive working relationships, securing a consistent supply chain.
- Financial Reporting and Reconciliation: Prepare daily financial reports, reconcile accounts, and manage cash deposits, ensuring accuracy and compliance with accounting procedures.
- Store Operations and Security: Executed opening and closing procedures, ensuring store security and safety.
- Shipping, Receiving, and Transfers: Efficiently managed all aspects of shipping, receiving, and inter-store transfers, maintaining accurate records and ensuring timely delivery of goods.
- Supervisor: Christina Salazar (808-694-9825)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
Power-zone Supervisor
Schofield Barracks Main Exchange
05.2022 - 07.2022
- Scheduling and Supervision: Managed a team of 22 associates, ensuring adherence to company standards ('four foundations'). Focused on fostering continuous learning by promoting the adoption of new technologies and participation in training programs (e.g., Apple insurance, technology classes). A key objective was enhancing the team's expertise to effectively address customer inquiries.
- Inventory Management: Oversaw the receipt and stocking of electronics shipments. Further responsibilities included generating and analyzing 'Electronics Critical Counts Reports'.
- Supervisor: Joseph (808-622-1773)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
CS Central Check Out Supervisor
Schofield Barracks Main Exchange
05.2021 - 05.2022
- Scheduling and Coverage: Proficiently manage scheduling, coordinate vacation leave, and ensure adequate service coverage.
- Register Operations: Oversee register functions, manage cash recyclers, and troubleshoot POS issues.
- Maintenance: Place timely work orders to maintain a functional environment.
- Mentoring: Mentor associates, focusing on enhancing customer service skills.
- Customer Resolution: Adept at de-escalating situations and striving for positive resolutions.
- Store Standards: Contribute to maintaining store standards through efficient stocking and cleaning.
- Environment: Commitment to creating a productive and customer-centric environment.
- Malia Iamanu (808-622-1773)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
CS Store Assistant
Schofield Barracks Main Exchange
12.2020 - 05.2021
- Financial Reporting & Reconciliation: Managed comprehensive financial reporting, including the reconciliation of negative balances.
- Vault Management: Conducted hands-on vault management duties, encompassing cash counting, and adherence to strict opening and closing protocols.
- Team Leadership: Supervised a team of 20 associates, overseeing scheduling, and ensuring accurate balancing of employee hours.
- Cash Recycler Expertise: Proficiently managed cash recycler operations, including reloading and maintenance.
- Account Servicing: Provided comprehensive account services, addressing client inquiries and resolving issues.
- Problem Solving: Outsourced and investigated negative reconciliation reports, implementing corrective actions.
- Supervisor: Malia Iamanu (808-622-1773)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
Shift Manager
Fort McCoy Exchange
04.2019 - 08.2020
- Overseeing all ordering for the Express, from food to dry supplies. Data entry. Finical reports. Opening and closing procedures. Daily reports. Fuel certified through UST Tank. Maintenance gas pumps. Scheduling. Working side by side with vendors. Order product straight from vendors. Account Services, AX system and cash cage.
- Supervisor: Dustin Burkwalt (608-269-5604)
- Okay to contact this Supervisor: Yes
- Hours per week: 40
Education
High school diploma or equivalent -
Mountain Empire Jr/Sr High
Pine Valley, CA06.1998
Skills
- 44 WPM
- Data Entry
- Accounting
- 10 Key Data Entry
- Expense Tracking
- Activities with Creative and Creating Designs
- Behavioral Skills
- Finding novel ways to solve problems
- Sale Support
- Forklift trained
- Distribution logistics
- Receiver
- Transfers
- Civilian Army Accommodation Medal
- Lift at least 401bs
Timeline
Softline’s Supervisor
Army & Air Force Exchange Services
03.2024 - Current
Shift Manager
Schofield Barracks Paradise Express
07.2022 - 04.2023
Power-zone Supervisor
Schofield Barracks Main Exchange
05.2022 - 07.2022
CS Central Check Out Supervisor
Schofield Barracks Main Exchange
05.2021 - 05.2022
CS Store Assistant
Schofield Barracks Main Exchange
12.2020 - 05.2021
Shift Manager
Fort McCoy Exchange
04.2019 - 08.2020
High school diploma or equivalent -
Mountain Empire Jr/Sr High
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