MAURICIA LEVIN
Customer Service Representative
McLeansville,NC
Summary
Enthusiastic about helping people get necessary support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Associate
HOME DEPOT
FAIRFIELD, CT
05.2018 - Current
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Field customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collaborate with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provide primary customer support to over 20 internal and external customers in fast-paced environment.
- Communicate with vendors regarding back order availability, future inventory and special orders.
- Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions.
Urban Education Fellow
GREAT OAKS CHARTER SCHOOL
BRIDGEPORT, CT
08.2017 - 07.2019
- Worked with about 20 students in classrooms to provide educational support.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Actively participate in meetings pertaining to students success.
- Organized instruction material, including constructing bulletin boards and setting up work areas.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Taught mathematics to students with intellectual or emotional disabilities.
Cashier
MCDONALD’S
GREENSBORO, NC
02.2015 - 03.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Issue receipts, refunds, credits, or change due to customers.
- Serve orders to customers at windows, counters, or tables.
- Answer customers' questions and provide information on procedures or policies.
- Clean, stock, and restock workstations and display cases.
- Prepare and serve beverages such as coffee and fountain drinks.
- Maintain sanitation, health, and safety standards in work areas.
- Reviewed and resolved differences between accounting information and cash drawer.
Cashier/Sales Associate
WALMART, INC
BURLINGTON, NC
06.2013 - 10.2013
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Educated customers on promotions to enhance sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
Library Shelver
MEMORIAL LIBRARY
BURLINGTON, NC
07.2011 - 08.2011
- Sorted books, publications, and other items according to established procedure and return them to shelves and other designated areas.
- Located library materials for patrons, including books, periodicals, and tape cassettes.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing outdated items.
- Processed new materials including books, audiovisual materials, and computer software.
- Delivered and retrieve items to and from departments by hand or using push carts.
Volunteer Site Assistant
CHARLOTTE HAWKINS-BROWN MUSEUM
SEDALIA, NC
07.2010 - 07.2011
- Described tour points of interest to groups of about 15 members and respond to questions.
- Conducted educational activities for school children.
- Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Acted as point of contact for parents' general questions about various programs offered.
- Recruited volunteers to assist with various events, including fundraising and community outreach.
Education
Bachelor of Science - Environmental Health and Safety
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
Greensboro, NC 01.2013 - 05.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Customer Service
Software Proficiency
44 WPM
BookkeepingAdaptability
Attention to Detail
Medical terminology
Payment collection
Paging Systems
Problem-solving
Time management
Client Relationships
Multi-line phone proficiency
OSHA 30-hr Certification
Organizational Skills
Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Customer Service Associate
HOME DEPOT
05.2018 - Current
Urban Education Fellow
GREAT OAKS CHARTER SCHOOL
08.2017 - 07.2019
Cashier
MCDONALD’S
02.2015 - 03.2016
Cashier/Sales Associate
WALMART, INC
06.2013 - 10.2013
Bachelor of Science - Environmental Health and Safety
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
01.2013 - 05.2017
Library Shelver
MEMORIAL LIBRARY
07.2011 - 08.2011
Volunteer Site Assistant
CHARLOTTE HAWKINS-BROWN MUSEUM
07.2010 - 07.2011