Kristy Diaz
Ravensdale
Summary
Experienced and dependable professional with a background in healthcare, fitness facility management, and business ownership. Skilled in supervising daily gym operations, ensuring member safety, daily cleaning task, managing staff, and delivering excellent customer. School
Background of (CNA) with hands-on experience providing compassionate patient care, monitoring vital signs, assisting with activities. Being responsible for maintaining patient safety and healthcare status. As a business owner, demonstrated leadership in operations management, customer relations, budgeting, problem-solving, and team development. Recognized for strong communication skills, reliability, organizational abilities, and a commitment to helping others achieve their health and wellness goals. I am a quick learner and do best staying both physically active and mentally active. Keeping clients and employees happy and making them feel valued and appreciated. I am a natural leader but always a team player with hands on leadership. I can Coach and be Coachable at the same time.
Overview
12
12
years of professional experience
Work History
Supervisor
Thrive Community Fitness
Maple Valley, WA
08.2024 - Current
- Supervised daily fitness operations, ensuring adherence to safety protocols and service standards.
- Trained team members on equipment usage and customer engagement techniques.
- Developed and maintained relationships with clients, enhancing community engagement initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Vice President of Operations
BKMA.INC
Ravensdale, WA
06.2014 - 06.2025
- Developed and executed strategic initiatives aligning operations with corporate objectives, driving overall business growth.
- Mentored junior staff on best practices, fostering a culture of continuous improvement within the operations team.
- Managed vendor relationships to optimize supply chain efficiency and ensure timely delivery of materials and services.
- Supported project management team for optimal performance.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Drove team engagement to achieve aggressive company targets.
Owner
Goldilocks Tan
Ravensdale, WA
06.2019 - 06.2020
- Established operational procedures to enhance customer service and satisfaction.
- Developed marketing strategies to increase brand awareness and attract new clients.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Built strong client relationships through personalized service and follow-up communications.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
CNA - Certified Nurse Assistant
Devine
Federal Way, WAPhysical Education And Dietary
Highline College
Seattle, WA05.2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Strategic planning
- Team building
- Conflict resolution
- Coaching and mentoring
- Multitasking Abilities
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Professionalism
- Self motivation
- Teamwork
- Positive attitude
- Team leadership
- Relationship building
- Safety protocols
- Customer relations
- Good judgment
Accomplishments
Business Owner
Board Member
Personal Trainer
Board member of Marketing
Diamond Leader Certified
Safesport Trained
D10 Softball Coach
Competitive Sports Title
Manager
Coach
Sales and Marketing team member
Timeline
Supervisor
Thrive Community Fitness
08.2024 - Current
Owner
Goldilocks Tan
06.2019 - 06.2020
Vice President of Operations
BKMA.INC
06.2014 - 06.2025
CNA - Certified Nurse Assistant
Devine
Physical Education And Dietary
Highline College