Kristy Foster
Manor
Summary
Dedicated Customer Service Representative with 10 years of experience in high-volume environments. Expertise in resolving customer issues, processing payments, and documenting interactions with accuracy. Proficient in managing multiple systems while ensuring confidentiality and meeting performance goals. Known for effective communication, problem-solving skills, and the ability to prioritize tasks in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Property Manager
Noble Nest Hospitality
Austin
10.2024 - Current
- Executed detailed turnover cleanings for short-term rental properties, ensuring compliance with strict quality standards and enhancing guest satisfaction.
- Inspected properties for damages and communicated findings to property managers, facilitating timely maintenance and upkeep.
- Ensured availability of necessary items by restocking inventory for guest readiness. and prepare units for guest arrivals according to established procedures.
- Consistently meet scheduling deadlines while managing multiple assignments.
Delivery Driver
DoorDash
Austin
01.2021 - Current
- Delivered packages on time and accurately, contributing to high customer satisfaction ratings.
- Coordinated multiple deliveries and adapted to changing priorities through effective time management and route planning.
- Utilize mobile applications and technology to complete deliveries accurately and efficiently.
- Addressed customer concerns professionally, fostering positive service experiences and enhancing customer loyalty.
- Maintain professionalism while working independently in a fast-paced environment.
Customer Service Representative
Gila LLC
Austin
10.2013 - 11.2018
- Assisted high-volume inbound callers regarding toll accounts, billing inquiries, violations, payment options, and account information.
- Resolved complex issues by researching customer accounts and clearly explaining policies and procedures.
- Handled difficult customer interactions with professionalism, ensuring effective problem resolution.
- Processed customer payments accurately while protecting confidential account information.
- Investigated disputes and documented customer interactions using computerized customer service systems.
- Achieved quality assurance and productivity standards while delivering exceptional customer service.
Building Custodian
Cal Farley's Boys Ranch
Amarillo
02.2013 - 12.2013
- Ensured safety and cleanliness of facilities across multiple buildings, contributing to a welcoming environment.
- Performed tasks autonomously per guidelines, consistently upholding organizational standards.
- Collaborated with staff to enhance daily operations and streamline workflow.
Customer Service Representative
Evins Temporary Service
Austin
01.2012 - 01.2013
- Handled high-volume inbound calls for TxTag accounts, billing, payments, and website support, ensuring customer inquiries were resolved efficiently.
- Provided assistance with account access and online troubleshooting, enhancing overall customer experience.
- Processed payments and resolved customer concerns according to company policies and procedures.
- Updated customer records accurately within computerized systems.
- Achieved quality and productivity standards consistently, contributing to team goals.
Operational Manager
Duckwall Alco
Alpine
03.2010 - 12.2011
- Oversaw daily store and warehouse operations, ensuring compliance with company policies and enhancing operational efficiency.
- Coordinated inventory management, merchandising, cash handling, and loss prevention strategies to optimize resource allocation.
- Prepared daily financial and inventory reports with accuracy.
- Developed training programs and provided support to employees, enabling achievement of operational goals and improving team performance.
- Delivered excellent customer service while resolving customer concerns.
Customer Service Representative
Global Contact Service
Odessa
12.2008 - 12.2009
- Resolved customer concerns through active listening and effective problem-solving.
- Provided telephone support to customers, addressing insurance product inquiries and account issues to enhance satisfaction.
- Achieved established productivity and customer satisfaction targets through effective service delivery.
- Processed orders and payments with precision, ensuring confidentiality and security of customer information.
Customer Service Representative
Telvista Inc
Odessa
08.2007 - 12.2008
- Managed high-volume inbound calls for billing, account management, and technical support to resolve customer inquiries effectively.
- Maintained customer satisfaction while meeting quality and performance expectations
- Processed payments while accurately documenting customer interactions to ensure compliance with company procedures.
- Entered and updated customer information accurately using multiple computer systems.
Education
Associate of Arts - General Studies
Temple College
Temple, TX12-2024
High School Diploma -
Boys Ranch High School
Boys Ranch, TX05-2005
Skills
- Property Management Software
- Tenant Payment Management
- Property maintenance
- CRM Software
- Account management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Windows Operating Systems
- Web-Based Applications
- Customer Communication Tools
Timeline
Property Manager
Noble Nest Hospitality
10.2024 - Current
Delivery Driver
DoorDash
01.2021 - Current
Customer Service Representative
Gila LLC
10.2013 - 11.2018
Building Custodian
Cal Farley's Boys Ranch
02.2013 - 12.2013
Customer Service Representative
Evins Temporary Service
01.2012 - 01.2013
Operational Manager
Duckwall Alco
03.2010 - 12.2011
Customer Service Representative
Global Contact Service
12.2008 - 12.2009
Customer Service Representative
Telvista Inc
08.2007 - 12.2008
Associate of Arts - General Studies
Temple College
High School Diploma -
Boys Ranch High School