Kristy Ilario
Los Angeles,CA
Summary
Driven Account Manager with a proven track record at JusCollege, enhancing traveler satisfaction and client retention through exceptional customer service and relationship building. Skilled in travel arrangements and teamwork, I successfully managed operations for over 20,000 students, leveraging Excel for budget adherence and fostering client relations.
Overview
3
3
years of professional experience
Work History
Account Manager
JusCollege
08.2023 - Current
- Increased traveler satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating traveler needs.
- Manage and work directly with accounting in internal travel needs such as booking flights, hotels, etc while staying in budget.
- Assist with running operations on-site for over 20,000 students over various events throughout the year.
Account Manager
All Roads Travel
06.2022 - 09.2023
- Responsible for day-to-day interactions with Campus Brand Managers and Campus Reps across a variety of different campaigns.
- Facilitating proper distribution for all event communications, such as deadlines, lineup announcements, engagement comms, pre-event buildup.
- Serve as the primary point of contact during the event, working across multiple teams to ensure a successful event for the clients.
Social Media Recruiter
Pollen Co.
02.2021 - 06.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed new strategies for sourcing Pollen Marketing Interns using personal networks and social media channels such as Instagram and LinkedIn.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
Bachelor of Arts - Communication Studies
The University of Alabama
Tuscaloosa, AL05.2019
Skills
- Relationship Building
- Customer Service
- Travel Arrangements
- Teamwork and Collaboration
- Client Relations
- Excel spreadsheets
- Customer Satisfaction
- Staff Management
Timeline
Account Manager
JusCollege
08.2023 - Current
Account Manager
All Roads Travel
06.2022 - 09.2023
Social Media Recruiter
Pollen Co.
02.2021 - 06.2022
Bachelor of Arts - Communication Studies
The University of Alabama