Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KRISTY JONES

Omaha,NE

Summary

Forward-thinking professional equipped with advanced operational and technical knowledge of multiple fields including legal, real estate, intermodal operations, and law enforcement dispatch with 10+ years of experience. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager II Real Estate - Contracts

Union Pacific Railroad
06.2022 - Current
  • Daily review, drafting and execution of utility installation, maintenance, right of entry and easement agreements.
  • Responsible for a territory of nine and one half states managing over 90,000 license agreements.
  • Collaborated on projects to upgrade technology systems, improving data accuracy and accessibility.
  • Completed daily operations, ensuring alignment with company objectives and industry standards.
  • Collaborated with stakeholders to identify opportunities for process improvements and innovation.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through application and licensing of projects.
  • Participated in cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Cultivated positive rapport with fellow employees to boost company morale and foster a teamwork environment.

Senior Specialist

Loup Logistics - Union Pacific Corporation
01.2021 - Current
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Issued timely and accurate responses to both internal and external inquiries via email.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked loads.
  • Successfully answered 30+ calls per day in multi-functioning call center.
  • Focused on equipment dwell and termination of intermodal containers.
  • Attended training programs to deepen professional skillset and assisted in training fellow operations specialists on functions of intermodal operations.
  • Maintained detailed records of load and territory progress, discrepancies, and other intermodal load issues.

Critical Call Dispatcher II

Union Pacific Railroad
06.2014 - 01.2021
  • Completed notifications and maintain contact with multiple levels of management and additional inside/outside customers.
  • Maintained consistent sense of urgency and prioritization with an impeccable level of customer service and professionalism
  • Received public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Handled 50+ calls per day while providing customer service according to departmental policies and procedures
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions

Communications Specialist I

Nebraska State Patrol
09.2011 - 06.2014
  • Maintained computer and physical filing systems
  • Transcribed dictated files and video recordings
  • Entered warrants and towed vehicles into NCIC
  • Searched for suspects in NCIC and CJIS per police requests to determine criminal and driver history, vehicle registration information and license status
  • Received public emergency and non-emergency calls and conducted response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Completed appropriate forms and radio announcements for police department needs

Executive Assistant / Real Estate Agent

Dreams Realty
01.2010 - 03.2011
  • Managed maintenance/lockout staff
  • Prepared vendor invoices and processed receivables
  • Designed marketing materials for agents and brokerage
  • Developed and maintained list of available properties suited to different needs and budgets for residential, industrial and commercial use.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties
  • Developed team communications and information for brokerage meetings
  • Monitored social media and online sources for industry trends

Education

Bachelor of Science - Legal Studies, Organizational Communication

Bellevue University
Bellevue, NE
06.2020

High School Diploma -

Inland Lakes High School
Indian River, MI
05.1997

Skills

  • Office management / Supervisory Skills
  • 70 WPM typing speed
  • Legal/non-legal research
  • Multi-tasking
  • Problem resolution
  • Organization
  • Customer relations and communications
  • Critical thinking
  • Leadership
  • Planning and Coordination
  • Teamwork
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Decision-making
  • Time management
  • Customer service
  • Project planning
  • RMCC Incident Management System (RIMS)
  • Real Estate Management System (REMS)
  • Atlas
  • Brava!
  • Adobe Acrobat
  • MS Office

Certification

National Crime Information Center (NCIC) Certification

Timeline

Manager II Real Estate - Contracts

Union Pacific Railroad
06.2022 - Current

Senior Specialist

Loup Logistics - Union Pacific Corporation
01.2021 - Current

Critical Call Dispatcher II

Union Pacific Railroad
06.2014 - 01.2021

Communications Specialist I

Nebraska State Patrol
09.2011 - 06.2014

Executive Assistant / Real Estate Agent

Dreams Realty
01.2010 - 03.2011

Bachelor of Science - Legal Studies, Organizational Communication

Bellevue University

High School Diploma -

Inland Lakes High School

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