Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kristy Gerdts

Port St. Lucie,FL

Summary

Customer service representative with 10+ years of experience in telephone customer service, tech support, and customer care. Very organized and meticulous with organizing customer interaction logs. Handled up to 50 calls daily, with duties including helping customer’s enrollment into programs and customer data. Fantastic at using Service Titan and Filededge for data entry and analysis. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Permit Coordinator HVAC/Electrical

Don Green Electric
01.2023 - Current
  • Initiate and close permits for both electrical and hvac
  • Coordinate the installation from start to finish on job large & small
  • Assist both HVAC and Electrical operations manager daily
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.

Permit Coordinator & Customer Care Leader

A/C Care LLC
02.2021 - 12.2022
  • Ensuring all customer satisfaction from start to finish of each job and contract
  • Coordination of installations with customers and technicians
  • Pulling permits and contact signing for each job
  • Collect all information to complete a successful customer interaction
  • Ordering all material and equipment needed for each job
  • Maintaining multiple spreadsheets to ensure organized coordination of jobs
  • On board training of all new employee’s
  • Offering of all technical support with full support and patience to customers to ensure the resolution of their issues
  • Handle all inbound calls utilizing my strong communication skills
  • Ensure customer satisfaction with follow up / happy check phone calls.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Updated operational records or licensing information using computer terminals.

Front Office Clerk / Deans Clerk

Palm Pointe Research School
- 02.2021
  • Coordinate day-to-day front desk operations
  • Established relationships with families to ensure proper day to day functions
  • Social media postings to engage all families
  • Working side by side with Dean’s and Assistant Principle’s
  • Coordinating fundraising events for the schools P.B.I.S
  • Department and utilize those funds in an appropriate manner
  • On board training of all new employee’s
  • Handle all inbound calls utilizing my strong communication skills.

Customer Service Representative

Stott Brothers Electric
02.2014 - 09.2018
  • Ensuring customer satisfaction from initial interaction of phone call to the end
  • Handled all inbound calls with customers
  • Collect all information to complete a successful customer interaction
  • Ensure customer satisfaction with follow up / happy check phone calls
  • Ensuring all customer satisfaction from start to finish.

Education

CDA Certified -

Indian River State College
Ft. Pierce, FL

Skills

  • MS Office
  • Excel
  • Outlook
  • Excellent Communication
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Customer Service Experience
  • Sales
  • Social Media Engagement
  • Strong Communication skills
  • Ability to multi task
  • Schedule Management
  • Document Review
  • Data Entry
  • Document Preparation

Personal Information

Title: Customer Service Representative

Timeline

Permit Coordinator HVAC/Electrical

Don Green Electric
01.2023 - Current

Permit Coordinator & Customer Care Leader

A/C Care LLC
02.2021 - 12.2022

Customer Service Representative

Stott Brothers Electric
02.2014 - 09.2018

Front Office Clerk / Deans Clerk

Palm Pointe Research School
- 02.2021

CDA Certified -

Indian River State College

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Kristy Gerdts