Kristy Loranger
League City,TX
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
9
9
years of professional experience
Work History
Office Manager
Resolution Property Management
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Care Specialist
United Healthcare Group
03.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted leadership in training as well as created educational resources to drive success and understanding within teams.
Key Manager
Applebee's Neighborhood Grill & Bar
09.2015 - 03.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Managed new employee orientation training process for more than 5 employees each year.
Education
High School Diploma -
Bedford High School
BedfordBachelor of Science - American Sign Language (ASL)
University of New Hampshire
Durham, NH06.2026
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Training and coaching
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Complex Problem-Solving
Timeline
Office Manager
Resolution Property Management
01.2024 - Current
Customer Care Specialist
United Healthcare Group
03.2022 - 11.2023
Key Manager
Applebee's Neighborhood Grill & Bar
09.2015 - 03.2022
High School Diploma -
Bedford High School
Bachelor of Science - American Sign Language (ASL)
University of New Hampshire
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