Kristy Palomino
Rossville,GA
Summary
I have been a medial assistant since 2004. I hold certification through NHA. I have NREMT. I have a BS Heath Science (pre-physicians assistant). I was waitlisted to 2 of the 4 online schools 2 years in a row so I enter a direct entry MSN program with a projected graduation date of August 2025. I plan to continue on to get a post graduate certificate in FNP.
Overview
24
24
years of professional experience
6
6
Certifications
1
1
License
Work History
Office Manager/Asministrative Assistant
All About Face LLC
01.2019 - Current
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducts regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Owner
Fernando’s Restaurant
01.2006 - Current
- Increases customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managea financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implements marketing strategies to increase brand awareness and attract new customers.
- Negotiates contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Establishes foundational processes for business operations.
- Achieves financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluates industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitors market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlines operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Certified Medical Assistant
Kirk Brody MD PC
01.2018 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Comprehensive Medical
01.2014 - 01.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Certified Medical Assistant
Chattanooga Family Practice
01.2006 - 01.2008
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant Clinical Supervisor
Academic Urology
01.2004 - 01.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Responded to crisis situations with calm and professional approach to optimize support.
Medical Assistant
The Childrens Doctors
01.2001 - 01.2004
Education
Certificate Medical Assistant - CMA
Nursetrainers
Masters Of Science Nursing - MSN-Direct Entry
Herzing University
Madison, WIBachelor Of Science - Health Science (Pre-Physician’s Assistant)
South College
Knoxville, TN07.2022
Certificate - Pre-Hospital Medicine
Georgia Northwestern Technical College
Ringgold07.2021
Diploma - EMS Medicine
Georgia Northwestern Technical College
Ringgold, GA07.2021
Certificate - EMT-Basic
Georgia Northwestern Technical College
Ringgold07.2021
Certificate - EMT-Advanced
Georgia Northwestern Technical College
Ringgold07.2021
Certificate - EKG Technologist
Nursetrainers
Chattanooga2004
Certificate - Phlebotomy
Nursetrainers
Chattanooga2004
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Excellent multi-tasking ability
- Payroll Processing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling Coordination
- Staff Management
- Inventory Control
- Employee Supervision
- Operations Management
- Human Resources
- Supply Management
- Employee Training
- Policy Implementation
- Workflow Optimization
- Financial Reporting
- Expense Reporting
- Event Coordination
- Compliance Monitoring
- Contract Negotiations
- Computer Skills
- MS Office
- Professional and Courteous
- Onboarding and Orientation
- Performance reviewing
Certification
- BLS, 01/2026
- NHA CCMA, 12/06/24
- NREMT, 03/31/2025
- Georgia EMT-B License 3/31/25
Coursework
- Medical Terminology
- A&P I and II
- Microbiology
- Chemistry I and II
- Organic Chemistry I and II
- Biochemistry
- Statistics
- Psychology
- Immunology
- Biology I and II
- Nutrition and Disease
- Human Genetics & Genomics
- Biostatistics
- Cross-Sectional Anatomy
- Epidemiology
- Healthcare Law and Ethics
- Healthcare Research
- Health Science Leadership
- Safety and Quality
- Fundamentals of Nursing
- Physiology and Pharmacology
References
Available upon request
Timeline
Office Manager/Asministrative Assistant
All About Face LLC
01.2019 - Current
Certified Medical Assistant
Kirk Brody MD PC
01.2018 - 01.2020
Certified Medical Assistant
Comprehensive Medical
01.2014 - 01.2017
Owner
Fernando’s Restaurant
01.2006 - Current
Certified Medical Assistant
Chattanooga Family Practice
01.2006 - 01.2008
Certified Medical Assistant Clinical Supervisor
Academic Urology
01.2004 - 01.2006
Medical Assistant
The Childrens Doctors
01.2001 - 01.2004
Certificate Medical Assistant - CMA
Nursetrainers
Masters Of Science Nursing - MSN-Direct Entry
Herzing University
Bachelor Of Science - Health Science (Pre-Physician’s Assistant)
South College
Certificate - Pre-Hospital Medicine
Georgia Northwestern Technical College
Diploma - EMS Medicine
Georgia Northwestern Technical College
Certificate - EMT-Basic
Georgia Northwestern Technical College
Certificate - EMT-Advanced
Georgia Northwestern Technical College
Certificate - EKG Technologist
Nursetrainers
Certificate - Phlebotomy
Nursetrainers
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