Kristy Perretta

• Responsible for preparing schedules and processing payroll for 200+ Emergency Department employees, ensuring all hours worked are properly captured and reflected in paycheck disbursement.
• Delivers strategic leadership to teams, enhancing engagement and productivity while aligning with broader system initiatives.
• Secure agency contracts to fill critical staffing gaps in the Emergency Department, preventing interrupted patient care through cost-effective solutions.
• Balance shifting priorities across simultaneous projects by anticipating needs, streamlining workflows, and consistently delivering results under pressure.

• Efficiently manage 20–25 daily referral and insurance authorization requests, reducing delays and supporting continuity of care.
• Work collaboratively with internal teams to maintain a high level of patient satisfaction.
• Deliver clear and timely information to patients through various communication channels.

• Support daily operations for a 5-provider Family Medicine team, optimizing workflows and fostering a collaborative work environment.
• Develop policies and procedures to improve patient care and operational efficiency, including fax management and staff training schedules.
• Lead service recovery, resolving patient and team concerns with professionalism to improve satisfaction and retention.
• Recruit, onboard, and train support staff, providing supervision and development to maintain high team performance.

• Lead and mentor a team of up to 15 Health Care Assistants, managing recruitment, onboarding, training coordination, scheduling, and performance accountability for smooth daily operations.
• Oversee day-to-day clinic administration, including inventory and equipment management, calendar and staff scheduling, front desk oversight, and ensuring compliance with certifications and licensure requirements.
• Create and implement internal procedures to improve operational efficiency and patient-centered workflows; track and report data to monitor adherence to standards and support informed decision-making.
• Manage sensitive patient concerns with professionalism and empathy, documenting incidents and collaborating on workflow enhancements to address root causes. Serve as a Mandated Reporter, submitting necessary reports to protect vulnerable populations.