Melina Godinez
Summary
Well-rounded leader committed to driving teams to the next phase of growth and development. Strong-willed and motivated to improve processes to reach and maintain success. Experience spanning from manual IB/OB, Hub, SmartPost, and IB/OB Auto-station.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx Ground
12.2023 - Current
- Manage and train package handlers on proper scanning and loading techniques on van lines
- Complete Workrights and appropriate load quality audits
- Hold package handlers accountable to Attendance Policy
- Lead pre-sorts to provide feedback from previous day and set expectations for the current day
Lead
Thomson Linear
10.2022 - Current
- Oversee production and safety on 5 assembly cells
- Monitor the training program for new team members on fundamentals of various actuator assemblies
- Conducted cell associate performance reviews for merit increases
- Assist manufacturing engineer with implementation of new equipment for a high profile customer
- Collaborate with Shipping and Receiving department to make sure needed materials are ordered timely and in sufficient batches
Occasional Package Handler
FedEx Ground
10.2022 - 12.2023
- Unload P&D vans and trailers using proper techniques to maximize efficiency
- Pull NC belt, scan accurately, and help load NCs into correct trailers
- Load trailers in proper order using the right methods to use available trailer space
- Coach and train peers to correct unsafe behaviors
- Assisted Sort Manager by running van lines due to Ops Manager staffing constraints
Sort Manager
FedEx Ground
06.2021 - 10.2022
- Managed and trained new Area and Ops Managers on policies and procedures on day to day job related tasks
- Oversaw operation of 150+ employees
- Collaborated with Linehaul and P&D departments to ensure on time trailer arrivals and critical dispatch cut times
- Implemented daily task lists for all Area and Ops Managers to improve dock processes
- Assisted in creating engagement exercises to sustain package handler retention
- Coached Ops Managers on best practices for VSC and have seen a 2 point increase YoY
- Taught Area Manager PSD submit and obtained number one spot for DRO Accuracy in the Midwest District
- Participated in Engagement QAT targeting package handler transition to the MySchedule App.
- Led Ops Manager post sort training on IB Metrics
- Mentored new Ops Managers on dock efficiency and post sort responsibilities
- Trained Ops Managers to run reports and create pre-sort packet for the IB team
- Led daily pre-sorts to provide Ops Managers with previous day results, areas of opportunity, and current day expectations
- Led necessary all-sorts for entire IB sort including monthly safety meetings and any operational change initiatives
Operations Manager
FedEx Ground
05.2020 - 06.2021
- Managed scheduling and training of 12 Ops Admin for IB sort
- Collaborated with dock operations to ensure all distressed packages were resolved and would be ready for loading onto P&D vans
- Audited QA cages’ red shelf for process compliance
- Assisted with hands-on training of DRO to improve accuracy of assigned routes to distressed packages
- Trained Ops Admin to run specific code reports via Business Objects and send recap email
- Sent out BCSA emails and completed BCSA checks to make sure deadlines for testing were met on time
- Completed van walk-offs with admin to properly code packages left on dock
- Participated in weekly staff meetings
Operations Manager
FedEx Ground
10.2018 - 05.2020
- Managed 19 Ops Admin across 3 sorts: Day, Twi, Mid
- Worked with Sort and P&D Managers to resolve shipper concerns for all 3 OB sorts
- Transitioned Ops Admin into new VSA process
- Addressed customer concerns escalated to management from Ops Admin
- Oversaw International and HazMat process compliance performed by Ops Admin
- Ensured correct information was entered for COD process and settlement adjustments in check-in office
- Completed BCSA tests for areas my department directly handled
- Participated in weekly staff meetings
- Oversaw all 889/998 activity to verify correct shippers and recipients were being charged
- Audited Overgoods data to ensure accurate information was entered into the system
- Collaborated with dock operations to provide arrival times and issues with P&D trucks
- Managed the entering of BDM data as needed
- Completed checks to verify all necessary hand sheets had been entered and faxed per process
Operations Manager
Fedex Ground
08.2016 - 08.2018
- Ran successful pure home delivery IB sort from start to finish while Area Manager was on vacation
- Managed 30 package handlers on 3 van lines and unload
- Worked with other facilities and TMS to ensure effectiveness of Linehaul operations
- Maintained VSC and IBSC above goal
- Interviewed prospective package handlers
- Mentored package handlers, Ops Admin, and Coordinators on next steps in their careers
- Completed yearly reviews via Gaining Ground with Ops Admin and Coordinators
- Mediated interactions between AOs/BCs and dock operations
- Ran all post sort reports and sent out end of sort recaps
- Participated in weekly staff meetings
- Participated in transition from VRP system to Vision system
- Engineered and managed 50+ package handler flex schedules for SmartPost
- Innovated operation plan for WHIL SmartPost OB sort
Operations Manager
FedEx Ground
09.2014 - 08.2016
- Managed 30 package handlers in 3 different load areas
- Oversaw and trained package handlers on all proper load techniques
- Enforced attendance policy with employees
- Communicated on a daily basis with Linehaul to ensure all trailers were full and that enough tractor power would be available to move excess loads
- Part of Cubes QAT to improve Hub metric of filling trailers to a true 70% or better
Operations Admin
FedEx Ground
09.2013 - 09.2014
- Successfully ran OB sort from start to finish while Ops Manager was on vacation
- Assisted CSPs with end of day tasks
- Completed all customer requests such as address changes, delivery times, and delivery methods
- Solved all issues on distressed packages
- Worked with the dock to meet all real time needs during sort times
- Answered customer calls and resolved delivery issues or requests for alternate deliveries
- Entered all end of day CSP driver settlements
- Entered all COD activity into the system and made the daily cash deposits to the bank
- Ran all end of day processes in the AS-400 system
Package Handler
FedEx Ground
06.2011 - 09.2013
- Loaded, unloaded, and sorted all packages in assigned areas
- SWAK certified
- Communicated with Ops Manager to ensure all dock tasks were completed
- Trained new hires on proper load/unload methods and safety practices
- Trained new hires how to manually sort to the six different load points in the facility
- Learned to open/close sort on NGW scanner
- Ran small OTP sort after OB to one destination point
Education
Bachelor of Arts - English Language and Literature
Texas Tech University
Lubbock, TX05.2013
Bachelor of Arts - Theatre Arts
Texas Tech University
Lubbock, TX05.2013
Reagan County High School
Big Lake, TX05.2009
Skills
- Bilingual
- CPR certified
- TMS proficient
- Resourceful
- Sort planning and execution
- QA knowledge
- Select interview certified
- Relationship building
- Organized
- ISS and SSP operation
- Critical thinking
- BCSA experience
- DRO familiarity
- PSD knowledge
Objective
As Operations Manager, I will apply skills and experiences gathered throughout my past roles to develop my team and obtain positive results to uphold the highest quality of service and attention to safety on a daily basis.
FedEx Facilities
- ZLUB/0794
- CHIC/0604
- QNWH/3602
- WHIL/5602
- SCHG/0608
- NCHG/0603
- NMIL/0530
- RKFD/0611
Leadership Accomplishments
- Member of Women in Leadership and DEI
- Best Medical DART in Midwest district FY22
- Zero injuries as the QA Ops Manager in SCHG
- Established positive trend in SQI 2+ Day Lates SCHG FY19
- Peak Player of the Week SCHG FY19
- Successfully transitioned QNWH from VRP to Single System FY18
- Contributed to SmartPost Start-Up Handbook FY17
- Leadership Quality Award WHIL FY16
- Loyalty Employee Value Award WHIL FY16
- Hub of the Year CHIC FY15
- Southwest District OB Operation of the Year ZLUB FY14
Timeline
Operations Manager
FedEx Ground
12.2023 - Current
Lead
Thomson Linear
10.2022 - Current
Occasional Package Handler
FedEx Ground
10.2022 - 12.2023
Sort Manager
FedEx Ground
06.2021 - 10.2022
Operations Manager
FedEx Ground
05.2020 - 06.2021
Operations Manager
FedEx Ground
10.2018 - 05.2020
Operations Manager
Fedex Ground
08.2016 - 08.2018
Operations Manager
FedEx Ground
09.2014 - 08.2016
Operations Admin
FedEx Ground
09.2013 - 09.2014
Package Handler
FedEx Ground
06.2011 - 09.2013
Bachelor of Arts - English Language and Literature
Texas Tech University
Bachelor of Arts - Theatre Arts
Texas Tech University
Reagan County High School
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