Kristy Ray
Cleveland,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lifetime Cafe
Beachwood, OH
02.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Director of Operations
The 3 Aprons Bakery
Cleveland , OH
11.2018 - 01.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as principal stakeholder over organization's complete operations.
- Managed training, disciplining and motivating employees.
- Oversaw budgets and cost controls to maintain efficient operations
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Managed team of sales representatives, providing guidance, coaching and support.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Education
Associates In Pastry Arts - Baking And Pastry Arts
International Culinary Arts And Sciences Institute
05.2010
Bachelor Of Visual Arts - Visual And Performing Arts
New Hampshire Institute of Art
05.2006
Skills
- Vendor Negotiations
- Leadership and People Development
- Issue Identification
- Staff Training
- Time Management
- Staff Developmen
- Employee Communications
- Verbal and Written Communication
- Food and Beverage Management
- Schedule Preparation
- Employee Training
- Issue and Conflict Resolution
Certification
CPR certified, December 2023
Servsafe alcohol, June 2023
Servsafe management, August 2023
Timeline
Assistant Manager
Lifetime Cafe
02.2023 - 06.2024
Director of Operations
The 3 Aprons Bakery
11.2018 - 01.2023
Associates In Pastry Arts - Baking And Pastry Arts
International Culinary Arts And Sciences Institute
Bachelor Of Visual Arts - Visual And Performing Arts
New Hampshire Institute of Art