Kristy Schiavo
BILLERICA,MA
Summary
Genuine, detail oriented hospitality management professional 16+ years experienced, a proven history of increasing associate productivity with morale-boosting initiatives. Service specialist, deadline driven, and an exemplary record of securing client contracts. Adaptable, highly motivated with a desire to take on responsibilities. Exceptional work ethic and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Realtor
Lamacchia Realty
Woburn, MA
04.2021 - Current
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Maximized market share by working with clients and building relationships.
Catering Manager
Panera Bread
Lexington, MA
04.2020 - 10.2021
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Maintained records of catering expenses such as labor costs, food purchases.
- Scheduled deliveries of food items from vendors in order to meet deadlines for upcoming events.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Oversee the cleaning and sanitizing of all kitchen equipment, utensils and work stations.
Assistant Banquet Manager
Marriott Long Wharf
Boston, MA
05.2017 - 03.2020
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Hired and trained staff and new hires according to company policy and regulations.
- Conducted daily meetings with associates to discuss arrivals, special requests and operational challenges.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Collaborated with kitchen staff to plan food and beverage logistics.
- Provided leadership, direction, and assistance during high volume times to staff in order to maintain a high level of customer satisfaction.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Banquet Server
Marriott Long Wharf
Boston , MA
03.2007 - 05.2017
- Greeted guests upon arrival and provided assistance throughout the event.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Answered questions regarding menu items and assisted guests in making selections.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Collaborated with all departments to ensure the highest level of guest satisfaction throughout the hotel
Education
Business - Hotel Management
UMass Lowell
Lowell, MAHigh School Diploma -
Everett High School
Everett, MASkills
- Guest Relations
- Leadership
- Decision Making
- Communication
- Team Training and Development
- Cross-Functional Team Management
Certification
T.I.P.S Certification
Serv/Safe Certification
Mass Real Estate
Timeline
Realtor
Lamacchia Realty
04.2021 - Current
Catering Manager
Panera Bread
04.2020 - 10.2021
Assistant Banquet Manager
Marriott Long Wharf
05.2017 - 03.2020
Banquet Server
Marriott Long Wharf
03.2007 - 05.2017
Business - Hotel Management
UMass Lowell
High School Diploma -
Everett High School
T.I.P.S Certification
Serv/Safe Certification
Mass Real Estate
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