Kristy Scruggs
Lyman,SC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
28
28
years of professional experience
Work History
Receptionist
Seays Diesel
Campobello, South Carolina
10.2023 - 08.2025
- Managed appointment schedules for service consultations and vehicle repairs.
- Answered phone calls, directing inquiries to appropriate departments efficiently.
- Greeted clients and visitors warmly upon arrival at Seays Diesel.
- Coordinated with technicians to relay customer requests and service updates effectively.
- Provided administrative support to team members by preparing necessary documentation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
Front Desk Receptionist
Skinner Tire
Inman, South Carolina
02.2015 - 05.2023
- Collaborated with team members to streamline front desk operations.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Completed basic bookkeeping and document filing.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Scheduled space or equipment for special programs, meetings and conferences.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted with travel arrangements for staff and management.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Coordinated maintenance requests for office equipment and facilities.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Cashier and mgnt
Briar patch
Campobello, South Carolina
07.2002 - 07.2015
- Ran cash reg. Checked customers out
- Opened and closed the store
- Did scheduling for employees
- All paper work for daily sales
- Stocked the store
- Ordered supplies
Front Desk Receptionist
Bruce Chiropractic
Wellford, SC
02.1998 - 07.2002
- Welcomed customers during check-in, ensuring a positive first impression.
- Managed multi-line phone system, routing calls efficiently to staff.
- Coordinated and confirmed appointments to optimize front desk operations.
- Insurance filing
- Filing paperwork
- Reports for files
- Processed payments and managed bank runs to maintain accurate financial records.
Education
Spartan High School
Spartanburg , SCSkills
- Appointment management
- Client communication
- Administrative support
- Cash handling
- Public interaction
Timeline
Receptionist
Seays Diesel
10.2023 - 08.2025
Front Desk Receptionist
Skinner Tire
02.2015 - 05.2023
Cashier and mgnt
Briar patch
07.2002 - 07.2015
Front Desk Receptionist
Bruce Chiropractic
02.1998 - 07.2002
Spartan High School