Kristy Spurgeon
Hearth and Home Assisted Living
Springfield,OH
1
Language
1
Certification
8
years of professional experience
Dedicated Medical Assistant with foundational knowledge in Medical Assisting and hands-on experience from academic projects. Demonstrated teamwork and problem-solving skills while effectively managing multiple priorities. Committed to continuous learning and growth, ready to contribute positively to team goals.
Work History
Dietary Cook
4 Years 2 Months- Collaborated with dietary team to create weekly menus reflecting resident preferences and nutritional needs.
- Collaborated with dietary team to design weekly menus that catered to resident preferences and nutritional needs, enhancing meal satisfaction.
- Monitored food inventory levels and coordinated timely reordering of supplies to ensure seamless kitchen operations.
- Implemented food safety protocols to uphold compliance with health regulations during meal preparation, safeguarding resident health.
Housekeeping
8 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated commercial cleaning equipment efficiently to ensure optimal performance.
- Collaborated with nursing staff to address specific cleaning needs and priorities.
- Trained new staff on cleaning protocols and infection control procedures.
- Implemented improved waste disposal practices to enhance environmental safety.
- Conducted regular inspections of facilities to identify maintenance needs and potential hazards.
- Streamlined inventory management for cleaning supplies, reducing shortages and excesses.
Customer Service Representative
1 Year- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with sales team to enhance customer experiences and address feedback promptly.
- Trained new staff on customer service protocols and operational procedures for efficiency.
- Implemented improvements in call handling processes, reducing average response times significantly.
- Analyzed customer feedback to identify trends, driving strategic enhancements in service delivery.
- Managed order processing and inventory management to ensure timely delivery of products.
- Led initiatives to streamline workflow, increasing overall team productivity and customer satisfaction rates.
Maplewood Assisted Living
1 Year 7 Months- Demonstrated self-motivation in completing tasks independently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Assistant Manager
11 Months- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Analyzed sales data to identify trends, optimizing inventory management strategies accordingly.
- Developed staff schedules to align with peak business hours, ensuring adequate coverage.
- Coordinated training sessions for new hires, fostering a culture of continuous learning and development.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty metrics.
Education
Associate of Applied Science - Medical Assistant
- Dean's List August 2024
- Dorothy Mumma Scholarship Recipient Spring/Fall 2024
- Medical Assistant Certification May 2026
Medical Assistant Certification - Medical Assistant
High School Diploma
Skills
Food safety regulations
Customer service excellence
Vital signs
HIPAA compliance
Nutritional guidelines
Medical terminology knowledge
Kitchen sanitation practices
Inventory management
Certification
- Basic Life Safety (BLS) April 2026
- Phlebotomy Certification August 2024
- Electrocardiography April 2025
Languages
English
Full Professional
Timeline
Dietary Cook
Hearth and Home Assisted Living
06.2022 - CurrentRead More
Housekeeping
Springfield Regional Medical Center
10.2021 - 06.2022Read More
Customer Service Representative
Morris Furniture Warehouse
09.2020 - 09.2021Read More
Maplewood Assisted Living
Maplewood Manor
01.2020 - 08.2021Read More
Assistant Manager
Burger King
01.2019 - 12.2019Read More
Clark State Community College
Associate of Applied Science from Medical Assistant
Read More
Clark State Community College
Medical Assistant Certification from Medical Assistant
Read More
Roosevelt Wilson High School
High School Diploma
Read More