Kristy Tollefson
Janesville,WI
Summary
Human and Social services graduate pursuing a position utilizing knowledge and skills acquired. Excellent communication skills and experience working with volunteers of all ages.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Diligent Administrative Assistant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
22
22
years of professional experience
Work History
Receptionist II
Mercy Health System
Janesville, WI
01.2021 - 03.2026
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for multiple healthcare providers.
- Provided exceptional customer service, addressing patient inquiries with professionalism and empathy.
- Coordinated patient check-in process, ensuring accurate data entry and compliance with protocols.
- Trained new reception staff on office procedures and software systems for optimal performance.
QA Analyst
Data Dimensions
Janesville, WI
10.2010 - 03.2018
- Worked as Document processor responsible for sorting and preparing documents for scanning and imaging. Provided services to government clients, such as the US Postal Service and the Department of Veterans Affairs. Maintained strict confidentiality. Promoted to QA Analyst 10/2017. Maintained exception queues, provided feedback to document processors, granted security clearance for two government agencies.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Developed and executed comprehensive test plans for software applications to ensure quality standards.
Office Assistant
Genesis Counseling Service
Janesville, WI
08.2008 - 08.2009
- Provided administrative and clerical support to mental health therapist. Greeted incoming clients and assisted in completing necessary insurance forms. Scheduled appointments and updated client records. Adhered to client confidentiality protocols as mandated by the organization and HIPAA requirements.
Administrative Assistant/Volunteer Coordinator
Rotary Botanical Gardens
Janesville, WI
10.2003 - 03.2006
- Performed administrative duties such as membership management, recorded and acknowledged incoming donations, both monetary and in-kind. Maintained volunteer database and philanthropy database. Recruited and trained volunteers.
Education
Bachelors of Arts - Human & Social Services
University of Phoenix
Phoenix, AZ01-2014
Diploma - undefined
Craig Senior High School
Janesville, WI01-1980
Skills
- Effective verbal communication
- Effective written communication
- Critical thinking and problem solving
- Skilled at prioritizing concurrent responsibilities
- Experienced with Microsoft applications
- Customer-focused
- Attention to detail and accuracy
- Adaptable to new concepts
- Skilled in managing priorities effectively
Timeline
Receptionist II
Mercy Health System
01.2021 - 03.2026
QA Analyst
Data Dimensions
10.2010 - 03.2018
Office Assistant
Genesis Counseling Service
08.2008 - 08.2009
Administrative Assistant/Volunteer Coordinator
Rotary Botanical Gardens
10.2003 - 03.2006
Diploma - undefined
Craig Senior High School
Bachelors of Arts - Human & Social Services
University of Phoenix