Kristy Trammell
Hemet,CA
Summary
Dynamic, dedicated, and friendly, with extensive experience in customer service , cashiering and case management. Skilled in documentation and compliance, while demonstrating adaptability and problem-solving capabilities to achieve positive outcomes. Committed to delivering exceptional service and support.
Overview
21
21
years of professional experience
Work History
Caregiver
IHSS Public Authority
Hemet, CA
06.2011 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Built strong relationships with clients to deliver emotional support and companionship.
Case Manager
Anka Behavioral Health
Hemet
06.2009 - 06.2011
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Group Home Manager
California Family Life Center
Hemet, CA
05.2006 - 02.2010
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
Cage Cashier
Soboba Casino
Hemet, CA
06.2004 - 02.2007
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Education
General - General
Alessandro, Adult Education
Hemet, CA06.2005
Skills
- Customer service satisfaction and excellence
- Adaptable and flexible
- Teamwork and collaboration
- Honest and dependable
- Reliable and responsible
- Problem-solving abilities
- Adaptability and flexibility
- Cash handling and management
Timeline
Caregiver
IHSS Public Authority
06.2011 - Current
Case Manager
Anka Behavioral Health
06.2009 - 06.2011
Group Home Manager
California Family Life Center
05.2006 - 02.2010
Cage Cashier
Soboba Casino
06.2004 - 02.2007
General - General
Alessandro, Adult Education