Kristy Twyman
Mesa,Az
Summary
My goal is to provide the best possible service to the people I encounter. I believe every job is about customer service. Any job you ask of me I will do to the best of my ability.
Overview
20
20
years of professional experience
Work History
Communication Specialist
MDS
08.2023 - Current
- Make outbound calls for non-profit organizations
- Fundraising
- Courtesy/Empathy toward donors
- Maintained call quality standards
- Contributed to team efforts to improve scripting
Cab Driver
Discount Cab
01.2015 - 01.2018
- Excellent Customer service, Prioritized safe driving, Prompt Pickup, On time drop off
Network Support Specialist
U-haul Int'l
01.2008 - 01.2011
- Lead Installer - Enterprise Cisco Rollout, Cable corporate office and remote locations, Mount networking equipment in field locations, Configure Cisco routers/switches/AP's, Contact ISP's regarding downed locations, Troubleshoot network slowness/issues for field locations
Computer Support Specialist
U-haul Int'l
07.2004 - 08.2010
- Process End User Requests: Phone or Email, Log Requests in ticketing system, Configure new computers for specific departments, Imaging computers/laptops, Phone support for Remote agents
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
Customer Service Rep
Office Max
01.2007 - 01.2008
- Assist Customers, Product knowledge: computers printers, ink, etc, Build office chairs, Cashier, Stock/Face Shelves, Maintain stock room
Marketing Receptionist
U-hail Int'l
12.2004 - 03.2006
- Answer Multi-lined phone, Hand write messages for VP's, Cover Executive Office lunch breaks, Deliver Mail, Special Projects
- Built training manual, trained all new receptionists and executive receptionists
Education
CCNA Program - Computer Science
Glendale Community College
Glendale12.2008
Emergency Medical Technology
Phoenix College
Phoenix12.2006
Theatre Arts Major -
University of Arizona
12.2004
Skills
- Excellent customer service skills
- Willing to learn
- Professional phone skills
- Microsoft Office: Word,Excel
- Attention to detail
- Flexible
- Effective communication
Timeline
Communication Specialist
MDS
08.2023 - Current
Cab Driver
Discount Cab
01.2015 - 01.2018
Network Support Specialist
U-haul Int'l
01.2008 - 01.2011
Customer Service Rep
Office Max
01.2007 - 01.2008
Marketing Receptionist
U-hail Int'l
12.2004 - 03.2006
Computer Support Specialist
U-haul Int'l
07.2004 - 08.2010
CCNA Program - Computer Science
Glendale Community College
Emergency Medical Technology
Phoenix College
Theatre Arts Major -
University of Arizona
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