Obtain a position as a LPN. Skilled in delivering excellent customer experiences, sales operations, and maintaining detailed account management processes. Known for excellent communication, problem-solving, and contributing to team success in challenging environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Vesta Ingredients, Inc.
Indianapolis, IN
10.2021 - Current
Created and delivered polished presentations that highlighted products and drew favorable competitor comparisons.
Doubled Sales Revenue from 2023 to 2024 by proactively servicing accounts and diligent relationship building.
Assist with budgeting, forecasting sales for ingredients with clients.
Addressed problems in an initiative-taking and knowledgeable manner to maintain and improve client satisfaction.
Business Support Representative
NECS
Jasper, IN
04.2015 - 06.2021
Promoted superior customer service by responding to customer concerns, demonstrated empathy, and quickly resolving issues.
Provided Administrative duties to leadership such as pulling and preparing weekly sales reports, client follow-up and set up meetings for clients.
Managed Project of Archives from beginning to end and assisted executive leadership with new Archive Processes.
Pharmaceutical Account Representative
Publicis Touchpoint Solutions- AstraZeneca
Southern Indiana
05.2013 - 10.2014
Delivered Samples, Savings Cards and Formulary Information for Crestor, Nexium, and Symbicort to Physician offices on a weekly basis.
Provided Educational and Sales Materials to Physician Groups at over two hundred offices in Southern Indiana and Kentucky.
Controlled Inventory Management, which included counting inventory/sample items at each Physician Group.
Produced Sales Reports and documents for Senior Management on a weekly basis to support delivery of Pharma products.
Developed an excellent rapport with each physician and nurse practitioner help support their patients’ overall health.
Education
LPN - Nursing
South College
06-2027
Bachelor of Science - Health Services Administration
University of Southern Indiana
Evansville, IN
05-2005
Skills
Customer service
Active listening
Critical thinking
Data entry
Microsoft Office
CRM Management - Hubspot
Adaptability
Flexible
Excellent Communication
Problem Solver
Timeline
Customer Service Representative
Vesta Ingredients, Inc.
10.2021 - Current
Business Support Representative
NECS
04.2015 - 06.2021
Pharmaceutical Account Representative
Publicis Touchpoint Solutions- AstraZeneca
05.2013 - 10.2014
LPN - Nursing
South College
Bachelor of Science - Health Services Administration