Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Willcutt

Indianapolis,IN

Summary

Obtain a position as a LPN. Skilled in delivering excellent customer experiences, sales operations, and maintaining detailed account management processes. Known for excellent communication, problem-solving, and contributing to team success in challenging environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Vesta Ingredients, Inc.
Indianapolis, IN
10.2021 - Current
  • Created and delivered polished presentations that highlighted products and drew favorable competitor comparisons.
  • Doubled Sales Revenue from 2023 to 2024 by proactively servicing accounts and diligent relationship building.
  • Assist with budgeting, forecasting sales for ingredients with clients.
  • Addressed problems in an initiative-taking and knowledgeable manner to maintain and improve client satisfaction.

Business Support Representative

NECS
Jasper, IN
04.2015 - 06.2021
  • Promoted superior customer service by responding to customer concerns, demonstrated empathy, and quickly resolving issues.
  • Provided Administrative duties to leadership such as pulling and preparing weekly sales reports, client follow-up and set up meetings for clients.
  • Managed Project of Archives from beginning to end and assisted executive leadership with new Archive Processes.

Pharmaceutical Account Representative

Publicis Touchpoint Solutions- AstraZeneca
Southern Indiana
05.2013 - 10.2014
  • Delivered Samples, Savings Cards and Formulary Information for Crestor, Nexium, and Symbicort to Physician offices on a weekly basis.
  • Provided Educational and Sales Materials to Physician Groups at over two hundred offices in Southern Indiana and Kentucky.
  • Controlled Inventory Management, which included counting inventory/sample items at each Physician Group.
  • Produced Sales Reports and documents for Senior Management on a weekly basis to support delivery of Pharma products.
  • Developed an excellent rapport with each physician and nurse practitioner help support their patients’ overall health.

Education

LPN - Nursing

South College
06-2027

Bachelor of Science - Health Services Administration

University of Southern Indiana
Evansville, IN
05-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Office
  • CRM Management - Hubspot
  • Adaptability
  • Flexible
  • Excellent Communication
  • Problem Solver

Timeline

Customer Service Representative

Vesta Ingredients, Inc.
10.2021 - Current

Business Support Representative

NECS
04.2015 - 06.2021

Pharmaceutical Account Representative

Publicis Touchpoint Solutions- AstraZeneca
05.2013 - 10.2014

LPN - Nursing

South College

Bachelor of Science - Health Services Administration

University of Southern Indiana