Kristyn Burbano
Ocoee,FL
Summary
Customer support specialist with experience in inbound and outbound communication, scheduling, and client relations. Adept at handling high-paced environments while maintaining professionalism and delivering excellent customer service. Strong background in relationship-building, conflict resolution, and operational procedures.
Overview
7
7
years of professional experience
Work History
Physician Support Coordinator
SimonMed Imaging
Orlando, Florida
04.2023 - Current
- Manage inbound and outbound calls to schedule radiology appointments for patients.
- Provide excellent customer service by addressing patient concerns, and ensuring seamless scheduling processes.
- Managed complex scheduling systems and patient records, ensuring compliance with healthcare regulations while delivering personalized assistance.
- Partnered with medical staff to streamline appointment processes, reduce wait times, and enhance patient satisfaction through proactive communication.
- Analyzed patient feedback to identify service improvements, maintaining high standards of communication and problem-solving in a healthcare setting.
Attractions Attendant
Walt Disney World
Orlando, FL
05.2021 - 04.2023
- Delivered exceptional guest experiences at Walt Disney World, managing ride operations, while ensuring safety protocols, and maintaining high service standards.
- Monitored attraction operations, resolved technical issues promptly, and coordinated with team members to minimize guest wait times.
- Handled guest concerns and complaints, escalating issues as needed.
- Operated ride equipment in accordance with established procedures.
Hostess
Walt Disney World
Orlando, FL
08.2018 - 05.2021
- Welcomed and guided guests at Walt Disney World, managing seating arrangements while maintaining exceptional service standards, and creating magical moments.
- Resolved guest concerns promptly, ensuring memorable dining experiences while maintaining a positive atmosphere in high-volume settings.
- Partnered with the service team to streamline guest flow, handle special requests, and maintain Disney's high hospitality standards.
Education
Bachelor of Arts - Sociology
University Of Central Florida
Orlando, FL05-2026
Associate of Arts -
Valencia College
06.2020
Skills
- Customer Service & Support
- Relationship Development
- Conflict Resolution
- Scheduling & Appointment Coordination
- Communication & Interpersonal Skills
- Critical Thinking
- Operations & Safety Procedures
Timeline
Physician Support Coordinator
SimonMed Imaging
04.2023 - Current
Attractions Attendant
Walt Disney World
05.2021 - 04.2023
Hostess
Walt Disney World
08.2018 - 05.2021
Bachelor of Arts - Sociology
University Of Central Florida
Associate of Arts -
Valencia College