Kristyn Lawson
Amityville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Guest house bar and bistro
Levitown
01.2025 - Current
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistant Manager
IHOP
Farmingdale
11.2019 - 05.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Server /Shift Manager
Red Robin
West Babylon
02.2016 - 07.2020
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
Buffalo Wild Wings
Server
Farmingdale
11.2018 - 07.2019
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
Server /Shift Manager
Cornelia street cafe
New York
11.2014 - 07.2016
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
Education
High School Diploma -
Westbabylon Senior Highschool
West Babylon, NY06-2013
Some College (No Degree) - Culinary Arts
SUNY Cobleskill
Cobleskill, NYSkills
- Operational strategy
- Regulatory compliance
- Inventory management
- Financial analysis
- Customer service
- Conflict resolution
- Team building
- Employee training
- Process optimization
- Point-of-sale systems
- Data analysis
- Performance evaluation
- Effective communication
- Time management
- Quality assurance
- Staff training
- Visionary leadership
- Multi-unit operation management
- Global solutions
- Operations Start-up
- Cost analysis and savings
- Profit and loss
- Sales
- Change implementation
Certification
- Serf safe certificate
References
References available upon request.
Timeline
General Manager
Guest house bar and bistro
01.2025 - Current
Assistant Manager
IHOP
11.2019 - 05.2021
Buffalo Wild Wings
Server
11.2018 - 07.2019
Server /Shift Manager
Red Robin
02.2016 - 07.2020
Server /Shift Manager
Cornelia street cafe
11.2014 - 07.2016
High School Diploma -
Westbabylon Senior Highschool
Some College (No Degree) - Culinary Arts
SUNY Cobleskill