Kristyn Poston
Jacksonville
Summary
Diligent worker with in-depth knowledge of optimizing retail operations and improving customer satisfaction. Proven track record of streamlining processes and enhancing team productivity. Demonstrated leadership and problem-solving skills in fast-paced retail environments.
Overview
14
14
years of professional experience
Work History
Home Theater Installer
Best Buy
01.2017 - 03.2025
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Customer Service
Best Buy
01.2016 - 01.2017
- Contributed to positive online reviews by delivering exceptional customer service.
- Enhanced customer service through social media, addressing queries and concerns.
- Improved team efficiency with thorough training on customer service protocols.
- Provided excellent customer service, addressing concerns promptly and courteously.
Phone Sales Operator
Best Buy
01.2013 - 01.2016
- Improved sales forecasting accuracy by utilizing data-driven insights from market analysis reports.
- Increased sales revenue by developing strategic plans and implementing effective sales techniques.
- Coordinated with cross-functional teams to ensure timely delivery of products or services, enhancing customer satisfaction levels.
Fitting Room Attendant / Phone Operator
Target
04.2011 - 09.2012
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
Education
High School Diploma -
Tate High School
Cantonment, FL05-2009
Skills
- Attention to detail
- Time management
- Customer satisfaction
- Troubleshooting and testing
- Inventory accountability
- Active listening
Timeline
Home Theater Installer
Best Buy
01.2017 - 03.2025
Customer Service
Best Buy
01.2016 - 01.2017
Phone Sales Operator
Best Buy
01.2013 - 01.2016
Fitting Room Attendant / Phone Operator
Target
04.2011 - 09.2012
High School Diploma -
Tate High School
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