Kross Kaai
Richmond,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Server
O'Charley's
Glen Allen, VA
11.2023 - 04.2024
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Operated store Point of Sale software.
- Completed purchases using point of sale systems.
- Supported needs of a dedicated team of 20 wait staff who attended to specific needs of countless customers daily for upscale urban restaurant with social relevancy and intentionality.
Information Technology Support Specialist
Department Of Medical Assistance Services
Richmond, VA
01.2020 - 07.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Career Studies Certificate (CSC) - Film And Video Production
Brightpoint Community College
Midlothian, VA 09.2019 - 05.2023
High School Diploma -
Midlothian High School
Midlothian, VA 09.2015 - 05.2019
Skills
Data recovery
undefinedTimeline
Server
O'Charley's
11.2023 - 04.2024
Information Technology Support Specialist
Department Of Medical Assistance Services
01.2020 - 07.2023
Career Studies Certificate (CSC) - Film And Video Production
Brightpoint Community College
09.2019 - 05.2023
High School Diploma -
Midlothian High School
09.2015 - 05.2019
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