Patrick Bastien
Haslet,USA
Summary
Dynamic IT professional with extensive experience at Unitek Global Services, adept in Active Directory and project management. Proven track record of enhancing service delivery and user satisfaction through strategic problem-solving and effective team leadership. Successfully implemented security protocols, optimizing data protection and achieving significant operational improvements.
Overview
22
22
years of professional experience
Work History
Server Admin and Desktop Support Analyst
Travcom Computer System
Beverly Hills, CA
09.2014 - Current
- Provided in-house, remote IT support, ensuring high uptime reliability of systems
- Configured, administered Windows Server 2012 R2, Hyper-V Servers, enhancing server performance scalability
IT Manager / Project Manager
Unitek Global Services
Irving, TX
07.2021 - 10.2023
- Led team of 8 technicians, enhancing service delivery support efficiency
- Resolved network, hardware, and connectivity issues, significantly improving user satisfaction
- Implemented vulnerability management security configurations, strengthening data protection protocols
- Managed, administered Network, Active Directory, and Azure in Windows Server 2019 environment
- Executed Cell Phone project, transitioning over 900 devices from AT&T to Verizon
- Established maintained standards by creating documentation, including diagrams, for cross-training and support
- Optimized vendor relations contracts, enhancing billing processes
Team Supervisor
UCLA Medical Hospitals & Centers
Los Angeles County
08.2019 - 02.2021
- Supervised team of 7 technicians for the Mobile Devices Encryption Project, ensuring compliance with security standards
- Collaborated with teams to implement encryption solutions using BitLocker, PGP, and FileVault
Consulting Director of IT
New Act Travel
Los Angeles, CA
05.2017 - 01.2018
- Managed, administered Network and Active Directory in Windows Server 2016 environment with Office365, Azure administrator
- Implemented new desktops, laptops for 65 users. Upgraded servers across multiple locations
- Created vendor relationships that optimized annual savings of $60K
- Established, maintained standards by supplying documentation, including diagramming, for cross training support as directed
Norton Security Corp. (Team Lead)
Robert Half Technology
Los Angeles, CA
03.2016 - 03.2016
- Spearheaded DC move project, leading team of 6 technicians in successful server relocation
- Managed disconnection, labeling, packaging of servers for transport to new data center
Network Admin/Desktop Support Manager
Altour International
Los Angeles, CA
08.2003 - 09.2015
- Delivered on-site remote support for 1500+ users across West Coast offices
- Managed first-level support team of 5 members, streamlining daily operations support issues
- Coordinated desktop support activities, leading upgrade projects with up to 20 technicians
- Implemented company-wide Help Desk monitoring/reporting system using Numara Track-It software
- Designed remodeled server room environment
- Administered maintained end-user accounts, permissions, access rights using Active Directory
- Analyzed functional needs, recommended hardware, applications, software solutions
- Traveled to all US offices for new office setups, de-implementations
- Oversaw Knowledge Base, ensuring top-quality solutions were available to staff
- Communicated technical information effectively to non-technical personnel, both orally, in writing
- Provided emergency after-hours support as needed
- Collaborated with the Network Manager, IT Director to ensure network, server stability
- Managed spam, archive, and antivirus solutions through hosted Mimecast services
- Advised on new computer and network purchases, collaborating with the IT Director and vendors
- Conducted interviews and performance appraisals
- Monitored and managed local and remote office servers to enhance OS performance, including loading and patching operating systems using Script Logic and Event Sentry
- Researched and provided technical data for ongoing projects
- Monitored inventory control for all company and client equipment
- Maintained and supported all West Coast office Windows 2000/2003 network infrastructure, including Exchange, file & print, and SQL
Education
Certified Novell Engineer Curriculum 4.x - CAN 4.x Training Curriculum, Microsoft Certified Systems Engineer (MCSE) Curriculum, Windows NT
Boston University Metropolitan College
Boston, MAPC Network/Troubleshooting Technical Support -
Computer Learning Center
Somerville, MABusiness Administration -
University of Massachusetts
Boston, MASkills
- Active Directory
- TCP/IP
- DNS
- DHCP
- WAN
- LAN
- VoIP
- WLAN
- Data Recovery
- Cloud administration
- Microsoft Exchange Server
- MS Office365
- Symantec Antivirus
- Sophos Anti-Virus
- Microsoft Office Suite (2003-2021)
- Windows Server OS
- Cisco Meraki Wireless
- Apple iOS
- GDS Support (Sabre, Worldspan, Apollo)
- GDS Accounting Systems (Travcom, Trams)
- Data Centers
- Numara Track-It
- Fresh Desk
- ServiceNow
- Azure Administration
- Project management methodologies
- 3rd Level Support
- Troubleshooting
- Cell Phone Mobile Device Managment
Accomplishments
- Achieved $160K annual savings by optimizing vendor contracts reviewing billing processes.
- Successfully managed implementation of 20 new office locations, significantly enhancing operational efficiency.
- Designed and remodeled the Server Room, leading to improved infrastructure workflow.
- Trained Dubai’s First Level Helpdesk Support Team, resulting in 30% reduction in ticket resolution time.
Timeline
IT Manager / Project Manager
Unitek Global Services
07.2021 - 10.2023
Team Supervisor
UCLA Medical Hospitals & Centers
08.2019 - 02.2021
Consulting Director of IT
New Act Travel
05.2017 - 01.2018
Norton Security Corp. (Team Lead)
Robert Half Technology
03.2016 - 03.2016
Server Admin and Desktop Support Analyst
Travcom Computer System
09.2014 - Current
Network Admin/Desktop Support Manager
Altour International
08.2003 - 09.2015
Certified Novell Engineer Curriculum 4.x - CAN 4.x Training Curriculum, Microsoft Certified Systems Engineer (MCSE) Curriculum, Windows NT
Boston University Metropolitan College
PC Network/Troubleshooting Technical Support -
Computer Learning Center
Business Administration -
University of Massachusetts
References
References available upon request.
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