Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krupa Patel

Summary

Dedicated professional with a strong work ethic and exceptional problem-solving skills, honed as a Customer Service Representative at Main Wine and Liquor. Successfully resolved customer disputes, enhancing loyalty and satisfaction. Experienced in managing diverse needs, fostering a nurturing environment as a Babysitter, while ensuring safety and engaging children through educational activities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hi People
Derby, CT
05.2025 - Current
  • Provided exceptional customer support, resolving inquiries efficiently and effectively.
  • Processed transactions accurately using POS systems to ensure customer satisfaction.
  • Assisted in inventory management, maintaining product availability and organization.
  • Educated customers on product offerings, enhancing their purchasing experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Babysitter

Dipali Patel
Stamford
01.2024 - 04.2025
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.

Customer Service Representative

Main Wine and Liqour
Bridgeport, CT
05.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - English

University of Connecticut
Storrs
06.2027

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Active listening
  • Schedule management
  • Customer service
  • Critical thinking
  • Data entry
  • Payment processing

Languages

Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
Swahili
Limited Working

Timeline

Customer Service Representative

Hi People
05.2025 - Current

Customer Service Representative

Main Wine and Liqour
05.2024 - 01.2025

Babysitter

Dipali Patel
01.2024 - 04.2025

Bachelor of Arts - English

University of Connecticut