Krupa Patel
Summary
Dedicated professional with a strong work ethic and exceptional problem-solving skills, honed as a Customer Service Representative at Main Wine and Liquor. Successfully resolved customer disputes, enhancing loyalty and satisfaction. Experienced in managing diverse needs, fostering a nurturing environment as a Babysitter, while ensuring safety and engaging children through educational activities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hi People
Derby, CT
05.2025 - Current
- Provided exceptional customer support, resolving inquiries efficiently and effectively.
- Processed transactions accurately using POS systems to ensure customer satisfaction.
- Assisted in inventory management, maintaining product availability and organization.
- Educated customers on product offerings, enhancing their purchasing experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Babysitter
Dipali Patel
Stamford
01.2024 - 04.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Customer Service Representative
Main Wine and Liqour
Bridgeport, CT
05.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - English
University of Connecticut
Storrs06.2027
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Active listening
- Schedule management
- Customer service
- Critical thinking
- Data entry
- Payment processing
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
Swahili
Limited Working
Timeline
Customer Service Representative
Hi People
05.2025 - Current
Customer Service Representative
Main Wine and Liqour
05.2024 - 01.2025
Babysitter
Dipali Patel
01.2024 - 04.2025
Bachelor of Arts - English
University of Connecticut