Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
MOHAMMED AWAD GABER ElNOUR

MOHAMMED AWAD GABER ElNOUR

customer service representative

Summary

Experienced in delivering exceptional customer satisfaction, adept at CRM systems, managing high call volumes, and fostering positive relationships. Committed to providing superior service and achieving outstanding results.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Emirates Post Group
03.2023 - 11.2023
  • Managed customer inquiries across multiple channels, utilizing advanced CRM tools and implementing departmental protocols
  • Achieved a 30% decrease in average handling time and a 15% increase in first-contact resolution rate through optimized team efficiency
  • Implemented streamlined processes and automation tools, resulting in a 50% reduction in customer support response time and a 25% increase in positive reviews
  • Orchestrated the seamless implementation of CRM systems for order placement, delivery coordination, and interemirate shipment transfers, leading to a 40% reduction in delivery errors.

Call Center Representative (Moph - Phcc & Hmc)

Interface FZE
10.2021 - 01.2023
  • Spearheaded the implementation of an automated scheduling system for 29 primary healthcare centers, slashing appointment booking time by 50% and enhancing patient satisfaction
  • Led a team in addressing customer inquiries related to COVID-19, resulting in a 25% decrease in misinformation and increased public trust
  • Consistently exceeded daily productivity goals, including high call volume and appointment setting, earning top survey satisfaction scores.

Customer Service Representative

Sudani Group
01.2018 - 01.2019
  • Optimized the customer reception process by implementing a new customer flow system, reducing wait times by 30% and enhancing overall customer experience
  • Provided comprehensive information on services and products, leading to a 25% increase in customer satisfaction and a 15% boost in repeat business
  • Improved customer support efficiency by 40% through streamlined protocols, equipment, and key messages.

Education

Bachelor of Information Technology -

Sharq AlNile College
01.2013 - 2017.04

Skills

Adaptabilityundefined

Timeline

Customer Service Representative

Emirates Post Group
03.2023 - 11.2023

Call Center Representative (Moph - Phcc & Hmc)

Interface FZE
10.2021 - 01.2023

Customer Service Representative

Sudani Group
01.2018 - 01.2019

Bachelor of Information Technology -

Sharq AlNile College
01.2013 - 2017.04
MOHAMMED AWAD GABER ElNOURcustomer service representative