KRYSHANA CORSARO
Fredericksburg,US
Summary
Accomplished professional with a solid background in customer service and marketing, focusing on hospitality and administrative functions. Expertise in managing customer interactions and executing targeted marketing initiatives to increase brand awareness. Excellent communication skills contribute to creating positive customer experiences and enhancing engagement. Dedicated to providing outstanding service and driving organizational growth through innovative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Chili's Bar and Grill
Fredericksburg, VA
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Entry Level Marketing
Relentless Management Inc.
Fredericksburg, VA
01.2025 - 04.2025
- Assisted in marketing campaigns, boosting brand awareness and customer engagement.
- Contributed innovative ideas in team sessions, enhancing marketing strategies.
- Executed targeted campaigns, increasing brand visibility and customer interaction.
Front Desk Receptionist
Holiday Inn Express and Suites
Fredericksburg, VA
07.2024 - 12.2024
- Welcome guests, ensuring smooth check-in and positive first impression.
- Address guest inquiries and requests promptly, enhancing satisfaction.
- Provide detailed information on hotel services and local attractions.
- Coordinate with departments to meet guest needs efficiently.
- Manage reservations and room assignments with precision.
- Fostered a welcoming atmosphere, enhancing guest experiences and contributing to high satisfaction ratings.
- Streamlined reservation processes, improving efficiency and reducing wait times for guests during peak hours.
- Utilized hotel management software to track guest preferences, enabling tailored services and boosting repeat visits.
Server
Aladdin Mediterranean Grill
Fredericksburg, VA
04.2024 - 08.2024
- Managed high customer volumes, ensuring timely service and clean environment.
- Delivered orders promptly, boosting customer satisfaction.
- Assisted seating guests, fostering a welcoming atmosphere.
- Maintained cleanliness, supporting positive dining experiences.
- Streamlined order delivery, enhancing service speed and satisfaction.
Customer Service Representative
Alorica
Fredericksburg, VA
08.2023 - 01.2024
- Efficiently manage inbound calls, ensuring compliance and data accuracy.
- Resolved complex issues, boosting customer satisfaction and loyalty.
- Identified cross-sell opportunities, increasing sales and revenue.
- Documented interactions for audits, maintaining high service standards.
- Implemented de-escalation techniques, achieving positive customer feedback.
Administrative Assistant/Server
Brick City Grille
Culpeper, VA
04.2023 - 08.2023
- Managed schedules, enhancing team efficiency and communication.
- Assisted servers, improving customer service.
- Handled social media, boosting online engagement.
- Answered calls, ensuring prompt communication.
- Greeted customers, maintaining a welcoming environment.
- Maintained accurate records of customer orders and preferences, ensuring timely service and personalized dining experiences.
Cashier
7-Eleven
Culpeper, VA
01.2023 - 05.2023
- Maintained a safe, clean store environment, enhancing customer satisfaction and safety.
- Processed transactions accurately, ensuring correct change and efficient service.
- Managed inventory by forecasting demand and ordering stock, optimizing product availability.
- Restocked merchandise to maintain store organization, improving customer experience.
Direct Shopper
Martin's Food Markets
Culpeper, VA
12.2022 - 01.2023
- Selected customer items accurately, ensuring correct orders.
- Ensured exceptional customer service by attentively addressing inquiries, fostering a welcoming environment that enhanced shopping experiences.
- Streamlined order completion processes, achieving timely service and significantly reducing customer wait times.
- Coordinated with team members to optimize item selection and bagging procedures, improving overall efficiency and customer satisfaction.
Server
Culpeper Country Cookin’
Culpeper, VA
11.2022 - 12.2022
- Managed 6-8 tables daily, ensuring timely service and guest satisfaction.
- Efficiently processed food and drink orders, enhancing dining experience.
- Welcomed guests warmly, fostering a positive dining atmosphere.
- Delivered meals promptly, maintaining high service standards.
- Monitored guest needs, ensuring a seamless dining experience.
Housekeeping
Holiday Inn
Culpeper, VA
08.2022 - 10.2022
- Cleaned and sanitized guest areas, ensuring high hygiene standards and guest satisfaction.
- Provided exceptional customer service by promptly addressing guest requests, enhancing overall guest satisfaction and loyalty.
- Streamlined cleaning processes, achieving substantial improvements in room turnover time and ensuring high cleanliness standards.
- Maintained inventory of cleaning supplies, preventing shortages and ensuring operational efficiency across housekeeping tasks.
- Monitored and documented cleaning procedures, identifying areas for improvement that led to noticeable gains in efficiency and service quality.
Server
Ruby Tuesday
Culpeper, VA
05.2022 - 08.2022
- Efficiently managed high customer volumes, enhancing service speed and accuracy.
- Delivered orders promptly, ensuring customer satisfaction and repeat visits.
- Maintained dining area cleanliness, contributing to a welcoming environment.
- Greeted and seated guests, improving initial customer experience.
- Collaborated with team to streamline service operations.
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
Culpeper, VA
09.2021 - 01.2022
- Managed high-volume calls, enhancing patient communication and appointment scheduling.
- Streamlined patient check-in, improving efficiency and reducing wait times.
- Organized patient files, ensuring accurate and accessible record-keeping.
- Scheduled appointments, optimizing calendar management for increased patient flow.
Hostess/Server Assistant
Ruby Tuesday
Culpeper, VA
02.2021 - 04.2021
- Managed multiple phone lines and reservations, enhancing guest experience.
- Efficiently seated guests, optimizing table turnover and service flow.
- Coordinated large parties, ensuring seamless service and satisfaction.
- Facilitated smooth guest experiences by efficiently managing reservations and seating arrangements, resulting in increased customer satisfaction.
Server
Love's Kitchen Southern Flair and More
Culpeper, VA
12.2020 - 04.2021
- Efficiently managed multiple tables ensuring prompt service and customer satisfaction.
- Welcomed guests warmly, enhancing their dining experience and fostering repeat visits.
- Accurately processed orders and payments, maintaining financial accuracy daily.
- Upheld cleanliness standards, contributing to a safe and pleasant dining environment.
Education
High School Diploma - undefined
Eastern View High School
Culpeper, VA05.2020
Skills
- Customer Service (Experienced)
- POS (Experienced)
- Cash Handling (Expert)
- Microsoft Office (Skillful)
- Food Safety (Skillful)
- Scheduling (Experienced)
- Data Entry (Experienced)
- Administrative Support (Experienced)
- Front Desk (Expert)
- Hospitality (Experienced)
- Team Management (Experienced)
- Phone Systems (Experienced)
- Time Management (Experienced)
- Organizational Skills (Experienced)
- Strong work ethic
- Guest engagement
Certification
- Driver's License
- Valid from August 2021 to July 2028
LANGUAGES
English (Native)
Timeline
Server
Chili's Bar and Grill
06.2025 - Current
Entry Level Marketing
Relentless Management Inc.
01.2025 - 04.2025
Front Desk Receptionist
Holiday Inn Express and Suites
07.2024 - 12.2024
Server
Aladdin Mediterranean Grill
04.2024 - 08.2024
Customer Service Representative
Alorica
08.2023 - 01.2024
Administrative Assistant/Server
Brick City Grille
04.2023 - 08.2023
Cashier
7-Eleven
01.2023 - 05.2023
Direct Shopper
Martin's Food Markets
12.2022 - 01.2023
Server
Culpeper Country Cookin’
11.2022 - 12.2022
Housekeeping
Holiday Inn
08.2022 - 10.2022
Server
Ruby Tuesday
05.2022 - 08.2022
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
09.2021 - 01.2022
Hostess/Server Assistant
Ruby Tuesday
02.2021 - 04.2021
Server
Love's Kitchen Southern Flair and More
12.2020 - 04.2021
High School Diploma - undefined
Eastern View High School