Sara Holloway
Fredericksburg,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Office Administrative Assistant
Bishop Farmer & Co., LLP
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Server
Nicks Bar & Grill
04.2023 - 09.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
Education
No Degree -
Germanna Community College
Locust Dale, VAHigh School Diploma -
Chancellor High School
Fredericksburg, VA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales techniques
Timeline
Office Administrative Assistant
Bishop Farmer & Co., LLP
01.2024 - 06.2024
Server
Nicks Bar & Grill
04.2023 - 09.2023
Server
Firebirds Wood Fired Grill
01.2023 - Current
No Degree -
Germanna Community College
High School Diploma -
Chancellor High School
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