Madailein Mcdonough
Fredericksburg,VA
Summary
High-energy professional, skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Cork and Table
Fredericksburg, VA
06.2024 - 10.2024
- Greeted guests and provided menus.
- I have provided outstanding customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during a shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and on time.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Server
Sharkey's Casino
Blacksburg, VA
08.2023 - 03.2024
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Took orders from customers accurately and promptly.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Professional Actress
Riverside Dinner Theater For The Preforming Arts
Fredericksburg, VA
06.2016 - 04.2019
- Attended auditions and castings to secure acting roles.
- Worked with directors, producers, and other actors to develop characters for stage productions.
- Performed in live theater productions such as musicals, dramas, comedies, and improv shows.
- Learned scripts quickly and accurately to ensure successful performances.
- Studied various acting techniques to hone skillset and improve performance abilities.
- Collaborated with wardrobe staff to select costumes that best fit the character's personality.
- Applied makeup and hair styling techniques according to production requirements.
- Developed physicality of characters through body language and facial expressions.
- Rehearsed lines with fellow actors during production rehearsals.
- Created backstories for each role played in order to better understand motivations behind actions taken by characters in the script.
Education
Bachelor of Science - Bio-Med
University of Mary Washington
Fredericksburg, VA08-2024
Nursing
Radford University
Radford, VA08-2023
Skills
- Order Management
- Table Setting
- Table resetting
- Hostess support
- Table Bussing
- Beverage Preparation
- Order delivery practices
- Front-of-house display creation
- Liquor, wine, and food service
- Table setting knowledge
- Allergy awareness
- Food safety understanding
- Dining customer service
- Professional Appearance
- Menu item recommendation
- Positive and professional
- Hospitality service expertise
Timeline
Server
Cork and Table
06.2024 - 10.2024
Server
Sharkey's Casino
08.2023 - 03.2024
Professional Actress
Riverside Dinner Theater For The Preforming Arts
06.2016 - 04.2019
Bachelor of Science - Bio-Med
University of Mary Washington
Nursing
Radford University
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