Kryshuna Rudd
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Motivated Service Worker with exceptional social skills,communication abilities and customer service background.
Overview
9
9
years of professional experience
Work History
Universal Banker
Truist Bank
09.2023 - Current
- Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary.
- Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
- Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
- Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients' unique needs.
- Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
- Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
- Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
- Serve as secondary contact for new account openings and problem resolution, cross-selling applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.
Patient Specialist
Rural Health Group
06.2023 - 09.2023
- Greets patients, visitors, etc. in a friendly, professional manner. ❖ Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
- Provides information on Rural Health Group's programs, policies, and procedures.
- Verify Insurance, Coverage, and Collect Copays
- Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
- Completes the registration process of all incoming patients.
- Refers patients to the nursing staff for triage and medical advice.
- Responds to urgent/emergent calls and refer to nursing staff until resolution.
- Schedule appointments per provider guidelines and handle cancellations.
- Make reminder calls for next-day appointments informing patients to bring any necessary items, including co-payments and medications.
Customer Service Representative
PNC
06.2021 - 06.2023
- Research accounts for further information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, company information.
- Filed customer complaints
- Processed lines of credit and handled mortgage loan and personal loan accounts
Customer Service Representative
US Cellular
08.2019 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers with insurance claiming.
Member Specialist
AAA Carolinas
01.2018 - 07.2019
- Answer inbound calls
- Gather information about the member's location and needs
- Dispatch services to member's locations
Retention Specialist
CenturyLink
01.2016 - 05.2017
- Retain customers and explain services offered by the company that could be beneficial to the customer
- Take notes of all customer calls for future reference
- Accept and process account payments and contracts
- Meet sales quota
Customer Service Representative
Alorica
06.2015 - 01.2016
- Resolving a wide range of product and service issues
- Maintaining composure while handling challenging customer demands
- Learning new processes from beginning to end
- Multi-tasking in several systems while focusing on customer
- Boosted financial service sales by using cross-selling techniques.
- Developed advanced product knowledge to share current information while generating and delivering products quotes
- Documented customer interactions and relationships using CRM systems
Education
Warren County High School
Warrenton, NC05.2013
Skills
- Reading Comprehension
- Building customized solutions
- Products and Services Knowledge
- Account Services
Timeline
Universal Banker
Truist Bank
09.2023 - Current
Patient Specialist
Rural Health Group
06.2023 - 09.2023
Customer Service Representative
PNC
06.2021 - 06.2023
Customer Service Representative
US Cellular
08.2019 - 06.2020
Member Specialist
AAA Carolinas
01.2018 - 07.2019
Retention Specialist
CenturyLink
01.2016 - 05.2017
Customer Service Representative
Alorica
06.2015 - 01.2016
Warren County High School