Krysta Brunick
San Tan Valley,AZ
Summary
Accomplished shift lead with a strong background in training staff and managing operations. Expertise in maintaining client satisfaction through effective communication and problem resolution. Eager to contribute to a team-focused environment. Committed to delivering high-quality service and fostering a positive team environment.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Ironwood Animal Hosptial
San Tan Valley, Arizona
10.2025 - Current
- Scheduled appointments and managed service inquiries to enhance client experience.
- Educated clients on pet care services and hospital policies to ensure informed decisions.
- Processed client transactions accurately using the hospital's management software.
- Maintained organized records of client interactions and pet health histories.
- Facilitated communication between veterinary staff and clients for effective follow-up care.
Shift Lead
Banfield Pet Hospital
Chandler, Arizona
08.2015 - 10.2025
- Mentored new staff in animal care and customer service practices, fostering a knowledgeable team.
- Coordinated with veterinarians to manage patient flow and appointment scheduling.
- Addressed customer inquiries and resolved issues, contributing to improved client satisfaction.
- Assisted in inventory management by tracking supplies and ordering necessary items.
- Supervised daily operations, ensuring team compliance with hospital protocols for consistent service delivery.
Pet Stylist
Petsmart
Chandler, Arizona
05.2013 - 09.2020
- Consulted with pet owners to assess grooming needs and preferences, tailoring services to meet individual pet requirements.
- Groomed pets with clippers, scissors, and brushes to enhance overall appearance and ensure client satisfaction.
- Demonstrated safe handling techniques for various breeds during grooming sessions, promoting a stress-free experience for pets.
- Bathed and dried dogs and cats using appropriate bathing techniques.
Education
Bachelor of Arts - Art
Arizona State University
Tempe, AZ05-2016
Associate of Arts -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2014
High School Diploma -
Basha High School
Chandler, AZ05-2012
Skills
- Client relationship management
- Customer service
- Client support
- Appointment scheduling
- Transaction processing
- Record keeping
- Veterinary software usage
- Problem solving
- Quality assurance
- Meeting deadlines
- Team leadership
- Staff training
Timeline
Client Service Representative
Ironwood Animal Hosptial
10.2025 - Current
Shift Lead
Banfield Pet Hospital
08.2015 - 10.2025
Pet Stylist
Petsmart
05.2013 - 09.2020
Bachelor of Arts - Art
Arizona State University
Associate of Arts -
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Basha High School