Krysta Mongillo
12241 High Rock Way, Parrish,FL
Overview
7
7
years of professional experience
Work History
Server
Swordfish Grill and Tiki Bar
Cortez,FL
04.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and timely order fulfillment.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing overall efficiency during peak hours.
- Trained new servers on menu offerings and service protocols, fostering a knowledgeable and cohesive team.
- Managed cash register operations accurately, handling transactions while maintaining a balanced till at closing.
- Implemented upselling techniques to increase average check size, contributing to restaurant revenue growth.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes to retain clientele.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant General Manager
Whiskey Joe's Bar & Grill
10.2020 - 04.2024
- Supported daily operations, ensuring smooth service flow and guest satisfaction.
- Assisted in staff training, promoting teamwork and enhancing service quality.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented new menu pricing, contributing to improved customer engagement and feedback.
- Declining Budget
- Marketing
Server/Bartender
Whiskey Joe's Bar & Grill
Ellenton, FL
10.2020 - 04.2024
- Executed exceptional customer service strategies in a high-pressure restaurant environment.
- Executed accurate processing of food and beverage orders utilizing point-of-sale system.
- Facilitated collaboration with kitchen staff to guarantee timely meal delivery and uphold quality standards.
- Oversaw cleanliness and organization of dining area to elevate guest satisfaction.
- Guided new team members in mastering menu offerings and service protocols.
- Executed cash transaction processes with precision, ensuring accurate end-of-shift reporting.
- Oversaw inventory management by monitoring stock levels and executing timely orders.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Executed opening and closing procedures to ensure optimal dining area readiness.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
Bartender
RJ Gators
Bradenton, FL
11.2018 - 10.2020
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service, fostering repeat patronage and positive reviews.
- Trained new bartenders on cocktail preparation techniques and customer engagement strategies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Certificate - Certified
Everest College
Reseda, CA06.2009
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Customer relationship management (CRM)
- Budget control
- Financial reporting
- Sales forecasting
Timeline
Server
Swordfish Grill and Tiki Bar
04.2024 - Current
Assistant General Manager
Whiskey Joe's Bar & Grill
10.2020 - 04.2024
Server/Bartender
Whiskey Joe's Bar & Grill
10.2020 - 04.2024
Bartender
RJ Gators
11.2018 - 10.2020
Certificate - Certified
Everest College