Krysta Williams
Costa Mesa,CA
Overview
11
11
years of professional experience
Work History
Business Office Manager
Pacifica Senior Living Newport Mesa
Costa Mesa, CA
12.2023 - Current
- Managing new employee onboarding, maintaining all employee records, including payroll, vacation, and benefits. Reviewing and resolving employee questions effectively to ensure employees feel supported and valued.
- Implementing company policies and procedures to ensure compliance with OSHA (Occupational Safety and Health Administration) and HIPAA (Health Insurance Portability and Accountability Act), for maintaining a safe and secure work environment while protecting sensitive employee and patient information.
- Receive and deposit monthly payments and apply to appropriate Resident account. Review and submit invoices to vendors for payment.
House/Dog Sitter
David Friese
Garden Grove, CA
01.2019 - Current
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Communicated with clients by sending updates and photos.
Community Relations Director
Pacifica Senior Living Newport Mesa
Costa Mesa, CA
06.2023 - 12.2023
- Schedule/ organize and participate in community events to outreach targeted population to convert leads to tours, and tours to move in’s.
- Conduct effective discovery and provide solutions to families for the best care for their loved ones needs.
Front Desk Manager
European Wax Center
Costa Mesa, CA
03.2022 - 05.2023
- Managed guest check-in and check-out procedures, oversaw cash and card transactions, provided guest account information and re-book appointments. Review current promotions for services and products with guests to ensure sales goals are met.
- Managed customer complaints and rectified issues to complete satisfaction to maintain a lasting relationship.
- Trained/Mentored new staff on correct procedures, compliance requirements and performance strategies. Encourages peer feedback and maintains an open door policy.
Personal Assistant
Sandra Schwarzmann
Costa Mesa, CA
01.2017 - 12.2019
- Prioritized timeline-driven items to complete projects promptly and within a timely manner.
- Managed day-to-day activities involving household tasks.
Child Caretaker
Sandra Schwarzmann
Costa Mesa, CA
03.2013 - 12.2017
- Developed lasting relationships with families by encouraging open communication.
- Coordinated after-school activities and transportation for practices and events. Balanced schedules to promote optimal rest, play and educational periods.
Education
Bachelor of Science - Health Sciences
California State University - Dominguez Hills
Carson, CA01-2023
Certificate - Personal Care Aide
Orange Coast College
Costa Mesa, CA01-2021
Associate of Arts - Liberal Arts
Orange Coast College
Costa Mesa, CA01-2020
Skills
- Team player
- Client satisfaction
- Cash management experience/Sales
- Medical terminology
- Strong interpersonal skills
- Problem resolving
Additional Information
Pacifica Senior Living Newport Mesa
12/2022-05/2023
- Filed away invoices for the supplies and services the facility required were stored properly. Documentation related to the admission and discharge of residents, including insurance and medical history. Organize patient records, including medical histories, test reports, and other documentation pertaining to healthcare.
- Examining and improving filing procedures to make sure they are correct, effective, and compliant with legal requirements.
- Shadowing seasoned healthcare administrators to gain deeper insight into the facility's daily operations.
Timeline
Business Office Manager
Pacifica Senior Living Newport Mesa
12.2023 - Current
Community Relations Director
Pacifica Senior Living Newport Mesa
06.2023 - 12.2023
Front Desk Manager
European Wax Center
03.2022 - 05.2023
House/Dog Sitter
David Friese
01.2019 - Current
Personal Assistant
Sandra Schwarzmann
01.2017 - 12.2019
Child Caretaker
Sandra Schwarzmann
03.2013 - 12.2017
Bachelor of Science - Health Sciences
California State University - Dominguez Hills
Certificate - Personal Care Aide
Orange Coast College
Associate of Arts - Liberal Arts
Orange Coast College
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