KRYSTAL A. EDWARDS

Catering aircrafts, loading and off loading equipment while,

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.

• Enhanced customer satisfaction by providing timely and efficient transportation to and from airport terminals.
• Provided informative local recommendations to incoming travelers, enhancing their overall travel experience.
• Received consistent positive feedback from passengers on excellent driving skills and customer service abilities.
• Contributed to the company's reputation for exceptional service by consistently providing a pleasant and stress-free transportation experience for passengers.
• Effectively resolved any passenger complaints or concerns through empathetic listening and clear communication.
• Assisted passengers with luggage handling, offering exceptional service and creating a welcoming atmosphere.
• Promoted safe driving practices by adhering to traffic laws and company policies at all times.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Supervised students during loading, unloading and on bus.

• Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
• Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
• Displayed very good communication and customer service skills.
• Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
• Provided excellent customer service, resolving inquiries and issues on spot.

• Responsibilities, Opening Sales
• Informed current and prospective customers of promotions and new or upgraded products.
• Completed daily and weekly sales reporting using assigned tools.
• Answered questions about company offerings with knowledgeable responses about products and services.

• Responsibilities, Customer Service, Cashiering, Merchandise Pick-Up and Filing
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Answered product questions using knowledge of sales and store promotions.