Krystal Anderson
Psychology Associates of NWLA
Shreveport,LA
20
years of professional experience
Dynamic Medical Office Manager with a proven track record at Dobi Healthcare Services, enhancing patient flow and compliance through effective front desk operations and HIPAA adherence. Skilled in appointment scheduling and patient registration, I foster strong relationships with staff and patients, ensuring exceptional service delivery and operational efficiency.
Work History
Medical Receptionist
1 Year 2 Months- Answered multi-line phones, routed calls, and relayed messages accurately.
- Collected intake forms, updated records, and filed confidential paperwork.
- Verified insurance details, processed authorizations, and supported billing coordination.
- Maintained HIPAA-compliant documentation and protected sensitive patient information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Office Manager
6 Years 3 Months- Directed daily medical office operations, ensuring smooth patient flow and staff coordination.
- Supervised scheduling, registrations, and billing workflows to maintain accurate front-office performance.
- Trained front-desk staff on patient intake, records handling, and service.
- Coordinated compliance with healthcare policies, confidentiality requirements, and office procedures.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Recreation Manager
12 Years 3 Months- Supervised recreation staff, assigning daily duties and reinforcing city policies and procedures.
- Monitored facility operations, resolving maintenance issues and scheduling shared-use spaces efficiently.
- Developed program calendars, balancing staffing needs, public use, and recreation priorities.
- Evaluated program performance, recommending improvements to enhance customer service and attendance.
- Oversaw maintenance of recreation facilities, ensuring regular inspections and timely repairs were conducted to uphold safety standards.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
- Created a welcoming atmosphere for guests by maintaining clean, well-organized facilities that met all health code requirements.
Education
Associate of Science - Medical Coding And Billing
High School Diploma
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Patient registration
Microsoft office
HIPAA compliance
Timeline
Medical Receptionist
Psychology Associates of NWLA
07.2025 - 09.2026Read More
Medical Office Manager
Dobi Healthcare Services
04.2019 - 07.2025Read More
Recreation Manager
City of Shreveport
01.2007 - 04.2019Read More
Ultimate Medical Academy
Associate of Science from Medical Coding And Billing
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Southwood High School
High School Diploma
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