Krystal Armijo
Chandler,AZ
Summary
Encouraging and enthusiastic problem solver with expertise in team building, leadership, and motivation, fostering strong customer relations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant General Manager
Wildflower Bread Company
Gilbert, Arizona
11.2024 - Current
- Oversaw daily operations to ensure smooth workflow and high standards.
- Ensured compliance with company policies, procedures, and regulations.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Assisted in inventory management and ordering processes to maintain stock levels.
- Analyzed financial data and prepared reports for senior management.
Manager
Bisbee Breakfast Club
Phoenix, AZ
02.2023 - 11.2024
- Managed opening and closing of multiple locations, coordinating shift transitions for smooth operations.
- Improved customer satisfaction by settling disputes quickly, keeping communication open, and supporting quality service.
- Cross-trained employees to enhance team flexibility and overall performance.
- Completed tasks within deadlines, ensuring project timelines were met.
Operations Manager
First Watch Daytime Cafe
Chandler, AZ
07.2018 - 01.2023
- Supervised a diverse team of FOH and BOH restaurant staff, managing dining room, kitchen, and administrative responsibilities to ensure smooth operations.
- Managed ordering of food, beverage, and supplies, controlling inventory to minimize waste and ensure availability.
- Resolved customer complaints by actively listening and providing solutions, enhancing overall customer satisfaction and supporting employees in delivering excellent service.
- Maintained compliance with the Occupational Safety and Health Act, local health and safety codes, and restaurant safety policies.
Education
Associate of applied science - Respiratory Therapy
Skills
- Restaurant operations
- Food and supply ordering
- Health compliance
- Inventory control
- Operational efficiency
- Staff management and training
- Problem solving
- Collaboration and teamwork
Certification
Servsafe Manager, Servsafe food handlers, Servsafe alcohol
Timeline
Assistant General Manager
Wildflower Bread Company
11.2024 - Current
Manager
Bisbee Breakfast Club
02.2023 - 11.2024
Operations Manager
First Watch Daytime Cafe
07.2018 - 01.2023