Krystal Austin
Jenkins,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at NPC Pizza Hut. Expert in kitchen sanitation and meal planning, with a knack for fostering teamwork and addressing customer needs promptly. Achieved significant improvements in patient dietary satisfaction and operational efficiency through innovative food preparation and effective management.
Diligent [Desired Position] with solid background in preparing nutritious meals tailored to individual dietary needs. Proven track record of maintaining high hygiene standards and contributing to patient satisfaction through thoughtful meal planning. Demonstrated expertise in menu development and effective kitchen management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dietary Cook
Letcher Manor Nursing Home
09.2024 - Current
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Assistant Manager of Pizza Hut
NPC Pizza Hut
08.2015 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Mail Carrier
Noble Bay
04.2004 - 02.2015
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
High School Diploma -
Fleming Neon High School
Fleming Neon Ky06-2001
Skills
- Food presentation
- Plates presentation
- Supply restocking
- Sanitation procedures
- Kitchen organization
- Kitchen sanitation
- Food preparation
- Safe food handling
- Cooking techniques
- Meal planning
- Quality control
- Food assembly
- Inventory management
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Serve It Safe Certificate – National Restaurant Association.
- ServSafe Alcohol – National Restaurant Association for those serving alcohol.
Timeline
Dietary Cook
Letcher Manor Nursing Home
09.2024 - Current
Assistant Manager of Pizza Hut
NPC Pizza Hut
08.2015 - 02.2022
Mail Carrier
Noble Bay
04.2004 - 02.2015
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Serve It Safe Certificate – National Restaurant Association.
- ServSafe Alcohol – National Restaurant Association for those serving alcohol.
High School Diploma -
Fleming Neon High School
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