Krystal Beachy
Pensacola
Summary
Customer-oriented service professional with several years of experience building relationships, cultivating partnerships and accurate data entry. Strategic-thinking leader with expertise in customer connections both virtual and in person, professional communication, and revealing customer needs to deliver solutions. Eager to discover a new career path with the skills that I have.
Overview
5
5
years of professional experience
Work History
BDC Sales Representative
Kia Autosport Of Pensacola
Pensacola
04.2024 - 12.2025
- Assisted customers in selecting vehicles based on individual needs and preferences.
- Provided detailed product knowledge about vehicle features and specifications.
- Conducted test drives to demonstrate vehicle performance and handling.
- Maintained up-to-date knowledge of inventory and promotional offers.
- Participated in team meetings to discuss sales strategies and market trends.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Complied with all company policies regarding the handling of confidential information.
Waitress
Angry Crab Shack
Gulf Shores
06.2022 - 05.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu selections and offered recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed payments accurately using point-of-sale systems for efficient transactions.
- Trained new staff on service standards and restaurant procedures for consistency.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
BDC Representative
Cadillac Buick GMC of Pensacola
Pensacola
02.2021 - 04.2024
- Managed inbound and outbound customer inquiries for Cadillac, Buick and GMC services.
- Assisted customers with scheduling service appointments and vehicle maintenance.
- Utilized software to track customer interactions and follow-ups.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Performed data entry into computer systems accurately and efficiently.
- Followed established procedures for handling confidential information securely.
Education
Escambia
Pensacola, FLEsthetician License - Esthetician
Pensacola State College
Pensacola, FLSkills
- Data entry accuracy
- Appointment scheduling
- Conflict resolution
- Effective communication
- Time management
- Customer service excellence
- Outbound-Inbound Calling
- Goal oriented
- Professional
- Reliable
- Communication skills
- Patience under pressure
References
References available upon request.
Timeline
BDC Sales Representative
Kia Autosport Of Pensacola
04.2024 - 12.2025
Waitress
Angry Crab Shack
06.2022 - 05.2025
BDC Representative
Cadillac Buick GMC of Pensacola
02.2021 - 04.2024
Escambia
Esthetician License - Esthetician
Pensacola State College