KRYSTAL CAMPOS
7613 Sorensen Ave Whittier,CA
Summary
I am pursuing career growth within a company where I can utilize my interpersonal and analytical skills to deliver exceptional service and drive business results in productivity and quality. I am dedicated and motivated to learning and growing within a professional organization to contribute to a company's success and motivating others around me by sharing knowledge and expertise.
Overview
20
20
years of professional experience
Work History
Deposit Servicing Chat Associate- Remote
Bank of America
Utica, NY
01.2021 - Current
- Provide exceptional and efficient customer service while assisting multiple clients at one time.
- Ask probing questions to determine service needs and provide solutions to address customer concerns.
- Handle routine and research complex inquiries from customers.
- Submit research and adjustment requests, letter requests and document complaints.
- Deliver prompt solutions to address customers issues and advise on resolution taking place.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Provide self-service options and instructions to complete transactions and assist with troubleshooting.
- Follow all regulatory process and procedures.
Customer Service Representative II
Bank Of America
Brea, CA
03.2019 - 01.2021
- Working in a professional, fast paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
- Provided excellent customer service to each customer awhile addressing all questions and concerns.
- Understanding and assisting clients with using online and mobile technology and provide solutions to improve their financial lives.
- Escalated customer concerns to supervisors.
- Collected customer feedback and recommended procedural or product changes to improve customers experience.
- Documented conversations with customers to track requests, problems and solutions.
Learning Ambassador
Amazon Sortation Center
Buena Park, CA
10.2018 - 03.2019
- Train and assist with on boarding of new hire associates
- Provide coaching, re-training, and audits of associates in multiple departments
- Assist in multiple departments of sortation center when needed
- Communicate with managers daily to advise and ensure that daily goals are successfully met.
- Assist managers on specialized projects
- Electronically scanned products to provide accurate tracking using a warehouse management system.
- Staged and sorted products for loading.
- Complied with all standards and protocol requirements regarding warehouse operations and material handling.
Collector II/ Internal Recovery Services Task Force
Bank of America
Pasadena, CA
12.2015 - 01.2018
- Advanced collection, recovery, problem solving and negotiations made on deposit accounts, consumer and business credit cards.
- Submit research and service requests for charged off deposit accounts and credit cards.
- Addressed and resolved customer complaints empathetically and professionally.
- Determine reason for delinquency and process payments.
- Work with customers to establish and negotiate repayment plans or settlements.
Retail Detection Fraud Servicing
Bank of America
Pasadena, CA
07.2015 - 12.2015
Retail Fraud Servicing Representative
Bank of America
Pasadena, CA
04.2015 - 07.2015
Collector
Bank of America
Pasadena, CA
05.2012 - 03.2015
Copy Center Associate/ Cashier
Staples
Monterey Park, CA
01.2007 - 05.2012
Receptionist
Valley Fruit & Produce Co
Los Angeles, CA
06.2004 - 06.2005
Education
Associate of Science -
East Los Angeles College
High School Diploma -
Cantwell Sacred Heart of Mary
Skills
- Microsoft applications (Word, Outlook,PowerPoint and Excel)
- Provide exceptional customer service
- Excellent listening skills and ability to communicate effectively and clearly
- Self starter with exceptional work rate
- Detail oriented with focus in accuracy and quality
- Training and development of new hire associates
- Planning & organizing strategies
- Strong problem-solving abilities
Timeline
Deposit Servicing Chat Associate- Remote
Bank of America
01.2021 - Current
Customer Service Representative II
Bank Of America
03.2019 - 01.2021
Learning Ambassador
Amazon Sortation Center
10.2018 - 03.2019
Collector II/ Internal Recovery Services Task Force
Bank of America
12.2015 - 01.2018
Retail Detection Fraud Servicing
Bank of America
07.2015 - 12.2015
Retail Fraud Servicing Representative
Bank of America
04.2015 - 07.2015
Collector
Bank of America
05.2012 - 03.2015
Copy Center Associate/ Cashier
Staples
01.2007 - 05.2012
Receptionist
Valley Fruit & Produce Co
06.2004 - 06.2005
Associate of Science -
East Los Angeles College
High School Diploma -
Cantwell Sacred Heart of Mary
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