Jay Carpenter
Lake Odessa,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
General Manager
Jerry's Tire
09.2002 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Factory Production Worker
O'Ryan Manufacturing
09.2001 - 09.2002
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Streamlined assembly processes by implementing lean manufacturing techniques, increasing overall productivity.
Tire Installer
Jerry's Tire
06.1990 - 09.2001
- Improved customer satisfaction by efficiently installing and balancing tires on a variety of vehicles.
- Enhanced shop productivity through meticulous organization and maintenance of tools and equipment.
- Streamlined tire installation process, leading to quicker turnaround times for customers.
- Assisted in inventory management, ensuring optimal stock levels for various tire sizes and brands.
- Collaborated with team members to complete large-scale installations in a timely manner.
- Exceeded sales targets by upselling additional services such as alignments and rotations during consultations.
Education
No Degree - Small Business Management
Central Michigan University
Mount Pleasant, MICertificate of Completion - Titan Tires
Titan University
Quincy, ILCertificate of Completion - Retail, Commercial & OTR Products
Goodyear Tire Co
Akron, OHSkills
- Process Automation
- Supply Chain Management
- P&L Management
- Loss Prevention
- Business Administration
- Customer Retention
- Branding
- Distribution Management
- Quality Management
- Customer Relationship Management
- Expense Control
- Staff Supervision
- Vendor Sourcing
- Business Development
- Schedule Management
- Account Management
- Total Quality Management
- Client Account Management
- Consistently Meet Goals
- Leadership and Team Building
- Sales Expertise
- Vendor Negotiations
- Team Oversight
- Team Player
- Labor Cost Controls
- Staff Motivation
Timeline
General Manager
Jerry's Tire
09.2002 - 01.2024
Factory Production Worker
O'Ryan Manufacturing
09.2001 - 09.2002
Tire Installer
Jerry's Tire
06.1990 - 09.2001
No Degree - Small Business Management
Central Michigan University
Certificate of Completion - Titan Tires
Titan University
Certificate of Completion - Retail, Commercial & OTR Products
Goodyear Tire Co
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