Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

KRYSTAL DANSIE

Salt Lake City,UT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

711
West Valley City, UT
10.2021 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Transportation Dispatcher

Bennett International Logistics
SANDY, UT
07.2018 - 08.2019
  • Directed dispatching, routing and tracking of fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Scheduled and dispatched drivers to locations in all 50 states.
  • Handled incoming calls and emails from customers regarding issues with deliveries.

Transportation Dispatcher

Trinity Logistics
Lehi, UT
01.2015 - 09.2017
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in all 50 states.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

Transportation Dispatcher

Frontier Logistics
Orem, UT
08.2013 - 11.2015
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.

Education

Some College (No Degree) - Psychology

Utah Valley University
Orem, UT

Skills

  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Microsoft Exchange
  • Customer Service and Assistance

Timeline

Customer Service Representative

711
10.2021 - 12.2021

Transportation Dispatcher

Bennett International Logistics
07.2018 - 08.2019

Transportation Dispatcher

Trinity Logistics
01.2015 - 09.2017

Transportation Dispatcher

Frontier Logistics
08.2013 - 11.2015

Some College (No Degree) - Psychology

Utah Valley University

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KRYSTAL DANSIE