KRYSTAL DEPAULA
Mountain Top,PA
Summary
Customer focused professional with experience in front desk operations, customer service, appointment scheduling, client communication, administrative support, dispatching, and fast paced environments. Experienced in handling phone, digital, and in person inquiries while maintaining accurate records and providing professional service. Skilled in scheduling, patient and client support, insurance verification, billing assistance, documentation, dispatch coordination, and problem resolution. Bilingual in English and Spanish.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Wax Specialist / Client Services
European Wax Center
Pennsylvania
03.2026 - Current
- Provide professional, personalized customer service in a busy client facing environment.
- Manage client appointments, check-ins, scheduling, and service related questions.
- Build positive client relationships through clear communication and attentive service.
- Maintain a clean, organized, and professional service environment.
- Recommend appropriate services and products based on client needs.
- Handle client concerns professionally and work to provide effective solutions.
- Maintain accurate client information and follow company procedures and standards.
Front Desk / Client Services Associate
Empire Beauty School
Moosic, PA
02.2025 - 11.2025
- Greeted and checked in clients in a busy salon environment.
- Scheduled, confirmed, and managed client appointments.
- Answered phones and assisted clients with service related questions.
- Maintained client records and supported daily front desk operations.
- Created a welcoming, organized, and professional client experience.
- Assisted with daily administrative tasks and maintained an efficient front desk.
Dispatcher
Cibao Radio Dispatch
Queens, NY
12.2022 - 05.2024
- Coordinated and dispatched drivers based on customer requests and transportation needs.
- Answered incoming calls and assisted customers with transportation requests.
- Communicated with drivers to coordinate pickups and drop-offs.
- Managed multiple requests while maintaining accuracy and efficiency.
- Provided professional customer service and handled scheduling concerns.
- Maintained clear and accurate dispatch information.
- Responded to changing customer and driver needs in a fast paced environment.
Front Desk / Customer Support
Dental Office
Drums, PA
01.2020 - 04.2020
- Scheduled appointments and managed daily calendars.
- Checked patients in and out efficiently.
- Verified patient information and insurance.
- Collected co-pays and assisted with billing related needs.
- Answered phones and assisted patients with questions and concerns.
- Maintained organized patient files and records.
- Provided professional and compassionate communication in a medical office setting.
Customer Service Representative
Web.com
Drums, PA
04.2019 - 01.2020
- Managed customer inquiries through phone and digital platforms.
- Assisted customers with billing, account access, and technical issues.
- Resolved customer concerns while maintaining professional communication.
- Documented customer interactions accurately.
- Followed procedures to ensure timely and appropriate issue resolution.
- Worked effectively in a high volume customer service environment.
Education
Licensed Cosmetologist -
Empire Beauty School
Pennsylvania 02.2025 - 11.2025
High School Diploma -
Hazleton Area High School
Hazleton, PA 09.2014 - 06.2016
Skills
- Front Desk & Reception
- Appointment Scheduling
- Calendar Management
- Customer Service
- Patient Service
- Dispatch Coordination
- Transportation Coordination
- Inbound Calls
- Outbound Calls
- Chat Support
- Email Support
- Insurance Verification
- Co-Pay Collection
- Billing Assistance
- Account Assistance
- Data Entry
- Documentation
- Records Management
- File Management
- Problem Resolution
- Microsoft Office
- Client Relations
- Administrative Support
- Bilingual: English & Spanish
Additional Qualifications
- Bilingual: English & Spanish
- Strong customer service and communication skills
- Comfortable working with confidential client and patient information
- Experienced in fast-paced, customer-facing environments
- Strong organizational and time-management skills
Timeline
Wax Specialist / Client Services
European Wax Center
03.2026 - Current
Licensed Cosmetologist -
Empire Beauty School
02.2025 - 11.2025
Front Desk / Client Services Associate
Empire Beauty School
02.2025 - 11.2025
Dispatcher
Cibao Radio Dispatch
12.2022 - 05.2024
Front Desk / Customer Support
Dental Office
01.2020 - 04.2020
Customer Service Representative
Web.com
04.2019 - 01.2020
High School Diploma -
Hazleton Area High School
09.2014 - 06.2016