Krystal Diaz
Homestead,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Caliber Collision
Miami, FL
09.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Classic Collision Center
Miami, FL
08.2020 - 09.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Front Desk Receptionist
Prestige Auto Collision
Miami, FL
12.2018 - 08.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Florida Career College - Miami
Miami, FL08.2010
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2008
Skills
- Customer Service
- Multitasking and Prioritization
- CCC1
- Quality Control
- Credit Card Payment Processing
- Understanding Customer Needs
Timeline
Customer Service Representative
Caliber Collision
09.2022 - 05.2023
Customer Service Representative
Classic Collision Center
08.2020 - 09.2022
Front Desk Receptionist
Prestige Auto Collision
12.2018 - 08.2020
Florida Career College - Miami
High School Diploma -
John A. Ferguson Senior High School
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