Krystal Dumalaon
Chesapeake,Virginia
Summary
A dedicated professional with (6) years of exemplary experience in customer service, specializing as a Patient Support Specialist, and a background in healthcare administration, holding a Bachelor's degree with a focus on acute care and a Master of Science in Health Informatics. Proven expertise in delivering top-notch patient care and support while leveraging advanced health informatics knowledge to optimize healthcare processes and enhance patient outcomes. Demonstrates unique blend of hands-on patient interaction skills and data-driven healthcare management capabilities, poised to excelling roles that bridge the gap between patient care and technology-driven healthcare solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Scribe
Scribe America
Remote
10.2023 - Current
- Prepare charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Assist physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Observe examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Maintain confidentiality of all patient information according to HIPAA regulations.
- Process prescription refill requests according to protocol.
- Demonstrate proficiency in use of software programs utilized within healthcare setting.
- Use EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
Tutor
Allschool
Remote
06.2022 - 08.2023
- Skilled in delivering engaging and interactive virtual lessons across a variety of subjects
- Proficient in using technology and online learning platforms to facilitate effective remote learning experiences
- Customizes teaching methods to meet the unique needs and learning styles of each student
- Strong communication and interpersonal skills to establish a positive and supportive learning environment.
Student Intern
Sentara Home Health
Chesapeake, VA
01.2023 - 05.2023
- As an intern, I was embedded within a team of accomplished experts who guided and mentored me throughout my thesis project. I actively contributed to research, analysis, and problem-solving, gaining practical insights that extended beyond the confines of the classroom. Through engaging in team meetings, brainstorming sessions, and collaborative discussions, I learned how to effectively communicate and collaborate with professionals possessing diverse backgrounds and expertise. Working on a thesis project alongside professionals enhanced my critical thinking abilities and allowed me to witness firsthand how theoretical concepts intersect with industry demands. The experience added a layer of depth to my academic pursuits and significantly contributed to my personal and professional growth.
Patient Support Specialist
HealthRIGHT 360
San Francisco, CA
09.2021 - 01.2022
- Assist clients in accessing community resources, social services, and support networks to address their specific needs
- Maintain accurate and up-to-date client records, ensuring compliance with confidentiality standards and agency protocols
- Connect clients to appropriate healthcare services, programs, and community resources
- Respond to and manage crises or urgent situations that arise with clients
- Provide education and support to clients regarding their healthcare options, treatment plans, and self-care strategies.
Server
Sushi King Restaurant
Virginia Beach, VA
12.2016 - 09.2021
- Exhibit positive customer service - both to internal and external customers
- Train incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction
- Ability to work in a fast-paced work environment
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences
- Collaborate with kitchen team to support order preparation and minimize customer service issues.
Healthcare Administration Externship
Sentara Home Health
Chesapeake, VA
04.2021 - 07.2021
- Plan, coordinate and carry out patient care operations
- Address patient requests and needs in a professional manner
- Schedule patient concerns timely and ensure patient satisfaction
- Obtain insurance information and process patient billings
- Collect and maintain patient health, demographic, insurance and financial information
- Develop patient care plan based on physician's assessment information.
Sales Associate Manager
Papaya Clothing
Virginia Beach, VA
04.2015 - 08.2016
- Performed payroll responsibilities every 2 weeks by correcting any variances and scheduling conflicts
- Improved productivity of customer service team by leading training initiatives and revamping schedules
- Planned marketing initiatives and leveraged referral network to promote business development
- Reduced workflow inconsistencies by recruiting and hiring capable staff members Identified and communicated customer needs to supply chain capacity and quality teams
- Delegated daily tasks to over 20+ employees to provide development opportunities.
Education
Master of Science in Healthcare Administration, concentration in Health Informatics - Health Information Technology
ECPI University - May, 2023
Virginia Beach, VA05.2023
Bachelor of Science in Healthcare Administration, Concentration in Acute Care - Health Administration
ECPI University - Virginia Beach, VA
Virginia Beach, VA06.2022
Skills
- Fluent in English & Tagalog
- Documentation Abilities
- Clinical Assistance
- Data Entry Experience
- Medical Terminology Proficiency
- Team Collaboration
- Administration Ethics
- Appointment Scheduling
- Database Coordination
- Claims Processing
- Insurance Verification
- Customer Service
- Electronic Records Management
Certification
- Environmental, Health and Safety Certifications (BEAC), Tulane University School of Public Health and Tropical Medicine - 2022
- Certified Quality Improvement Associate (CQIA), IHI - 2022
- Certified Professional in Healthcare Quality (CPHQ), IHI - 2022
- Microsoft Office Specialist: Powerpoint Certification, Microsoft - 2022
- Standard CPR/AED, National Health and Safety Association - 2020
Timeline
Medical Scribe
Scribe America
10.2023 - Current
Student Intern
Sentara Home Health
01.2023 - 05.2023
Tutor
Allschool
06.2022 - 08.2023
Patient Support Specialist
HealthRIGHT 360
09.2021 - 01.2022
Healthcare Administration Externship
Sentara Home Health
04.2021 - 07.2021
Server
Sushi King Restaurant
12.2016 - 09.2021
Sales Associate Manager
Papaya Clothing
04.2015 - 08.2016
Master of Science in Healthcare Administration, concentration in Health Informatics - Health Information Technology
ECPI University - May, 2023
Bachelor of Science in Healthcare Administration, Concentration in Acute Care - Health Administration
ECPI University - Virginia Beach, VA
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