Summary
Overview
Work History
Education
Skills
Timeline
Generic
Krystal Eschenbacher

Krystal Eschenbacher

Cibolo,TX

Summary

Currently a hardworking Customer Experience Manager offering a proven track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Energetic educator with proven skills in teaching diverse subjects. Keeps classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Compassionate, creative and effective with valuable experience in classroom administration, professional development and project planning. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven to exceed expectations.

Overview

12
12
years of professional experience

Work History

Customer Experience Manager

Michaels Arts and Crafts
09.2021 - Current
  • 40+ hours per week.
  • Chosen by the District and Regional Managers to participate in the Bridge Program. Through the Bridge Program the company identifies future company leaders and provides targeted career development to that individual to prepare them for Store Manager positions and to build bench within a district or zone. Competencies and Leadership skills are taught over a year long course.
  • Onboarded new employees with training and new hire documentation
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Maintained a collection of training materials and also developed, when necessary, education curricula to meet specific training requirements.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process-driven activities.
  • Handled complaints, provide appropriate solutions and alternatives within appropriate timeframes, and follow up to achieve resolution.
  • Directed a 30 member customer support team and leveraged data analytics to identify areas of improvement and accountability.
  • Worked to create and implement education programs, while also improving sales for the store.
  • Developed formal or informal training courses for assigned personnel, which included New Employee Orientation, Customer Service Training, Safety Training, Hospitality, and evolving Covid Sanitation Procedures.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Program Workshop Facilitator

GBX Consultants
04.2015 - 08.2015
  • 24 hours every biweekly: 3 (8 hour) days TAPs class every other week.
  • Maintained a working knowledge of the TAP (Transition Assistance Program) program; familiar with standard concepts, practices, and procedures within TAP
  • Coordinated with several governmental departments including DoD, DOL, VA, DHS, ED, OPM, and the SBA to facilitate a military member's transition from active duty to retirement or separation.
  • Familiarity with Air Force terminology and Instructions, Department of Defense (DoD) and Air Force forms, and Military Personnel Data System.
  • Incorporated military history into professional development programs.
  • Provided individual counseling for personal interactions to enable users to ask questions, seek clarification, and obtain assistance resulting in an Individual Transition Plan (ITP).
  • Scheduled, set-up classrooms, and announced and planned local briefings.
  • Provided Transition Briefing for clients with required information regarding available transition service and eligibility requirements for transition benefits.
  • Provided counseling about continuum of service.
  • Provided follow-up counseling for at-risk individuals.
  • Maintained a working knowledge of change management principles.
  • Expertly facilitated transforming military experience, skills, and achievements into a compelling civilian resumes.
  • Regularly conducted individual and small group training.
  • Experience with software packages including MS Word, Excel, and PowerPoint.

Teacher

The Little Schoolhouse
08.2012 - 06.2015
  • 40+ hours per week
  • Developed and made classroom presentations using various methods such as oral presentation, workshops, discussion, etc to provide instructions to individual student and class.
  • Instructed through lectures, discussions, and demonstrations.
  • Worked effectively with diverse groups of people, including international students and their parents.
  • Prepared lesson materials, homeworks, assignments, tests, etc to meet curriculum goals.
  • Ensured lesson plans meet state objectives, addresses pertinent issues, and responded to requirements consistent with education techniques and practices.
  • Maintained the ability to plan detailed and complex studies; anticipate and solve problems; to collect, organize, and interrelate large amounts of diversely formatted data drawn from a variety of sources.
  • Differentiated instruction according to student skill level.
  • Evaluated student performance regularly and prepared progress reports.
  • Provided technical guidance and materials to substitute teachers and less experienced teachers.
  • Conducted and supervised school programs, parent education workshops and other community programs.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Encouraged student critical thinking and discussion using variety of teaching techniques including; critically evaluating sources of information and establishing the validity of facts.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
  • Planned, modified and executed research techniques, procedures and tests.

Board of Directors Member-President

The Little Schoolhouse LLC
08.2012 - 08.2015
  • Average of 10-15 hours per month most of the year.
  • March, April and May were fundraising months so hours worked increased to 10 hours a week.
  • Ensured that the Board of Directors and its members were aware of and fulfill their governance responsibilities.
  • Ensured that the members complied with applicable laws and bylaws.
  • Prepared monthly financial statements and annual reports by conducting detailed analysis of receipts, disbursements, losses, claims and statistics.
  • Promoted highest standards of corporate governance and created effective communication between board members.
  • Led discussions regarding proposals put forward by executive teams addressing strategies, risk management and financial reporting.
  • Set board agendas and schedules and oversaw performance and progress.
  • Reviewed outcomes and metrics by evaluating impact and regularly measuring performance.
  • Offered recommendations to board on ways to improve success of proposed plans and assure efficient execution.
  • Presided over shareholder gatherings to present detailed information on progress and respond to attendee questions.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Proposed policies and practices that would improve internal processes and stimulate overall organizational efficiency.
  • Raised awareness and attracted donors through marketing campaigns.
  • Planned and coordinated resourcing, staffing and venue acquisition for fundraising events.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Prepared materials for reports, presentations and submission to the Board of Directors and the general public.
  • Supported research and development efforts to create new products, equipment and processes.

Education

Master of Science - History

University of Edinburgh School of History, Archaeology And Classics
Scotland, UK
05.2017

Bachelor of Arts - History And Humanities

University of Maryland Global Campus
College Park, MD
05.2013

Skills

  • Excellent attention to detail and verbal/written communication
  • Ability to work effectively under pressure
  • Teaching Students
  • Ability to multi-task
  • Complex Problem-Solving
  • Subject History Documentation
  • Student-Centered Learning
  • Creative Lesson Plan Development

Timeline

Customer Experience Manager

Michaels Arts and Crafts
09.2021 - Current

Program Workshop Facilitator

GBX Consultants
04.2015 - 08.2015

Board of Directors Member-President

The Little Schoolhouse LLC
08.2012 - 08.2015

Teacher

The Little Schoolhouse
08.2012 - 06.2015

Master of Science - History

University of Edinburgh School of History, Archaeology And Classics

Bachelor of Arts - History And Humanities

University of Maryland Global Campus

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