Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Folsom

Sioux City,IA

Summary

Dynamic Patient Services Representative with extensive experience at ZOLL LifeVest, excelling in patient education and compassionate care. Proven ability to manage appointments and ensure HIPAA compliance while enhancing patient satisfaction. Skilled in specimen collection and documentation, with a strong commitment to teamwork and delivering exceptional service in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Patient Services Representative

ZOLL LifeVest
03.2021 - Current

As a Patient Service Representative (PSR) for ZOLL LifeVest, I primarily focus on training patients and caregivers on the use and care of the LifeVest wearable defibrillator. I also manage the equipment, schedule fittings, and provide ongoing support to ensure patient understanding and satisfaction, in an inpatient and outpatient environment.

Phlebotomist

VITA Mobile Medical
01.2021 - Current
  • Drawing and Centrifuging of blood samples as outlined in clinical protocols. Urine collections according to protocols.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • On site Wellness Screenings

Clinical trial specimen collection including Blood, UA, Covid 19 testing.

Paramed Examiner/Phlebotomist

ExamOne/Quest
04.2011 - Current

Paramed exams for the life insurance industry. Conduct medical history questionnaires, obtain, handle and process blood and urine collection, saliva samples, along with the measuring of height and weight, along with resting EKGs. Accurate completion of all paperwork with delivery of samples to courier for lab testing.

Education

Dental Assistant, EMT-B - Dental Assistant, EMT- B

Western Iowa Tech Community College
Sioux City, IA
08.1988

High School Diploma - General Studies

Kingsley- Pierson CSD
Kingsley, IA
05.1983

Skills

  • Appointment Scheduling
  • Skill proficiency
  • HIPAA compliance
  • Customer service
  • Patient education
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Flexible schedule
  • Information collections
  • Communicating to patients and families
  • Caring and empathetic
  • Punctual and hardworking
  • Medical history documentation
  • Documenting and recording information

Timeline

Patient Services Representative

ZOLL LifeVest
03.2021 - Current

Phlebotomist

VITA Mobile Medical
01.2021 - Current

Paramed Examiner/Phlebotomist

ExamOne/Quest
04.2011 - Current

Dental Assistant, EMT-B - Dental Assistant, EMT- B

Western Iowa Tech Community College

High School Diploma - General Studies

Kingsley- Pierson CSD
Krystal Folsom