Krystal Free
North Port,FL
Summary
Successful at implementing training programs for employees at all levels. Good communicator, planner and conflict manager with understanding of training needs for each department. Expertise in Excel, Domo, Powerpoint, Salesforce.
Overview
16
16
years of professional experience
Work History
Area Training Manager
Youfit Gyms
08.2016 - 10.2023
- Responsible for monitoring Regional Gym Operations such as Payroll, employee scheduling, facility repairs, maintenance, and club inventory.
- Responsible for driving sales and revenue within the regional management team.
- Monitored attrition levels and maintained client satisfaction through CRMs.
- Trained management staff during daily and weekly meetings, and monthly workshops.
- Analyzed effectiveness of training programs at all levels and recommended updates to Human Resources and executive leadership team.
- Drove departmental performance in sales and revenue through focused team operational reviews and structured coaching.
- Responsible for internal/external marketing plans, including community outreach/events.
Work sabbatical
07.2013 - 08.2016
Relocation and stay at home mom
Shift Supervisor
Starbucks
03.2008 - 07.2013
- Responsible for upholding food/beverage standards and excellent customer service.
- Monitored inventory levels and placed weekly and monthly orders.
- Managed staff of 20 employees, assisted with scheduling, and ensured all breaks were given.
- Oversaw cleanliness of the store and ensured staff opening and closing duties were properly completed.
- Completed Coffee Master and Black Apron Education Classes and trained staff from other stores around the region.
- Responsible for Monthly Coffee tastings and continuing education with staff.
Education
Mastery Course - Theology
King's College
Oxford, England08.2008
Bachelor of Arts - English Literature
Trinity Western University
Langley, British Columbia05.2007
Skills
- Strong Team Development and Interpersonal Skills
- Proficient in CRMs such as SalesForce, LeadDolphin, Listen360, and Domo
- Proficient in Microsoft Excel, Word, and Powerpoint
- Conflict Resolution and Mediation Skills
Timeline
Area Training Manager
Youfit Gyms
08.2016 - 10.2023
Work sabbatical
07.2013 - 08.2016
Shift Supervisor
Starbucks
03.2008 - 07.2013
Mastery Course - Theology
King's College
Bachelor of Arts - English Literature
Trinity Western University
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